[Hiring] Associate, Renewals Sales - Bilingual @CNX

Role Description

We are seeking a bilingual Associate, Sales Renewals to support our B2B Sales operations for one of our technology accounts. This role is ideal for someone with strong communication skills, a customer-focused mindset, and an interest in helping drive renewal success. If you’re looking to grow your career in a dynamic sales environment, we invite you to review the full job description and submit your application.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities
• Provide an accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Qualifications

• Fluent in English (B2 required) – verbal and written communication
• 1.5+ years of experience in a sales support, renewals, customer success, or account management role
• High school diploma, mandatory
• Strong organizational and time-management skills with attention to detail
• Experience working with Salesforce or similar CRM tools
• Experience managing sales forecasting
• Excellent interpersonal and negotiation skills
• Comfortable working in a fast-paced, target-driven environment
• Prior success in the achievement of personal and team sales quota/goals
• Excellent knowledge of MS Office programs

Requirements

• Experience supporting SaaS, cloud, or technology solutions (preferred)
• Background in B2B client-facing roles (preferred)
• Familiarity with sales or renewals metrics and reporting tools (preferred)

Location

CRI Work-at-Home

Language Requirements

• English (Required)
• Spanish (Required)

Time Type

Full time