[Hiring] Assistant Manager: Product Sales & Services @Vail Resorts

Role Description

Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception in creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and enhancing the guest experience.

Job Responsibilities

• Seasonal remote role: Lead product sales operations in Telluride during the winter season.
• Oversee all product sales operations, including but not limited to hiring, scheduling, training, payroll, budgeting, inventory, and equipment, while collaborating with other business departments as necessary.
• Prepare monthly labor and operating expense recaps.
• Hire and train necessary leadership roles for in-person operational oversight, including but not limited to leads and advanced agents.
• Manage team performance and behavior by providing meaningful feedback and direction, including recognition, performance development, or escalation when necessary.
• Conduct weekly one-on-one meetings with leads and advanced agents.
• Hold monthly meetings with frontline agents focused on support and development needs.
• Provide daily communication and support.
• Be available via Teams, Outlook, and phone from 8:15 AM to 4:45 PM MST to maintain quality product sales and guest service, assisting with questions, comments, and complaints, and ensuring timely resolutions.
• Conduct morning meetings via Teams on your weekly schedule.
• Support Partnership with Telluride:
• Participate in leadership forums to provide feedback and input on operations, training, and continuous improvement opportunities.
• Hold bi-weekly touchpoints with the Telluride Leadership team to ensure our team is meeting their needs and to receive information on local events that may impact business needs and volume.
• Bi-monthly check-ins, or more frequently as needed, to support the team and business.
• Maintain knowledge of and adhere to all applicable laws, regulations, and company policies.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED equivalent required; some college preferred.
• 3-5 years of supervisory experience in a related field preferred.
• Strong computer skills, including proficiency in Microsoft applications.
• Flexibility to work both indoors and outdoors, with exposure to the elements.
• Must be able to communicate fluently in English.

Requirements

• Ability to travel to and from Telluride.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• MORE employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.