[Hiring] Temporary Assistant Manager @RYZE Claim Solutions

Role Description

This is a temporary 90-day assignment for a candidate interested in developing into a management role within the Certus account. The Temporary Assistant Manager will provide operational and supervisory support to the Certus Claims Manager for a unit of six adjusters.

Responsibilities are introduced progressively over three 30-day phases:

• Days 1 to 30: Orientation, Observation, and Initial Oversight
• Days 31 to 60: Shared Management Responsibility
• Days 61 to 90: Increased Independence and Assistant Manager Function

Qualifications

• Active file-handling experience within the Certus account or comparable carrier environment.
• Strong diary management, documentation habits, and file progression discipline.
• Clear written and verbal communication — with adjusters, management, and clients.
• Demonstrated follow-through on commitments without requiring reminders.
• Judgment about when to handle something independently and when to escalate.
• Interest in growing into a formal management role at RYZE.

Requirements

• Participate in and assist with Manager check-ins with adjusters.
• Review newly assigned claims at FNOL.
• Verify that appropriate diaries are established on newly assigned claims.
• Confirm required first contacts are completed timely.
• Identify deficiencies in FNOL handling.
• Begin periodic file reviews focusing on diary compliance and documentation.
• Observe and assist the Manager with cash call requests.
• Assist in gathering information for the bi-weekly team meeting.
• Monitor significant upcoming events including mediations and trials.
• Take a more active role in Manager check-ins with adjusters.
• Independently conduct FNOL reviews for the unit.
• Monitor diary compliance and outstanding assignments.
• Review and prepare cash call requests for processing.
• Take primary responsibility for preparing the bi-weekly team meeting PowerPoint.
• Independently manage routine FNOL oversight for the six-adjuster unit.
• Conduct ongoing file reviews and communicate identified action items.
• Process routine cash call requests within delegated authority.
• Assume ownership of the bi-weekly team meeting PowerPoint.
• Identify recurring file-handling, workflow, or compliance issues.

Benefits

• This assignment is designed to develop real management capability — not shadow work.
• By day 90, the right person will be handling designated routine management functions independently.

Company Description

FOR INTERNAL APPLICANTS ONLY