[Hiring] Appointment Setter/Telesales Executive @D2B

Role Description

We are seeking ambitious, professional, and results-driven Telesales Executives to generate qualified appointments for our Field Assessors. The role focuses on engaging business owners, occupiers, property managers, and finance decision makers to identify opportunities for business rates savings and secure appointments relating to potential Business Rates Appeals under the Valuation Office Agency (VOA) Check, Challenge, Appeal (CCA) process.

The successful candidate will be responsible for:

• Conducting outbound calls to prospective commercial property occupiers and owners.
• Identifying businesses that may have grounds for a Business Rates Appeal or review.
• Qualifying opportunities against company criteria before arranging appointments.
• Booking high-quality meetings for Field Assessors with decision-makers and senior stakeholders.
• Clearly explaining the potential benefits of reviewing a property's rateable value.
• Accurately recording customer information and call outcomes within the CRM system.
• Managing follow-up activity and nurturing prospects through the sales pipeline.
• Meeting and exceeding appointment-setting, conversion, and activity targets.
• Maintaining a thorough understanding of the Business Rates system and ongoing valuation developments.
• Representing the company professionally and ethically at all times.

Qualifications

• Looking for South African Based candidates!
• Minimum 2 years' telesales, appointment setting, or outbound sales experience.
• Strong objection handling and closing skills.
• Proven track record of achieving KPIs and sales targets.
• Excellent telephone manner and communication skills.
• Ability to build credibility quickly with senior decision-makers.
• Resilient, self-motivated, and target driven.
• Understanding of the Non-Domestic (Business) Rates system in England and Wales.
• Knowledge of Rateable Values and how they impact Business Rates liabilities.
• Awareness of the VOA Check, Challenge, Appeal process.
• Understanding of circumstances that may justify a Business Rates review or appeal.
• Ability to explain complex rating concepts in straightforward business terms.
• CRM experience.
• Microsoft 365 proficiency.

Requirements

• Previous experience within Business Rates consultancy, commercial property, property surveying, financial services, or legal services.
• Understanding of Rating Lists, Material Change of Circumstances (MCC), Transitional Relief, Empty Property Rates, Rate Mitigation and Reliefs.
• Key Performance Indicators (KPIs): Outbound calls completed, decision-maker conversations achieved, qualified appointments booked, appointment attendance rates, conversion of appointments to client instructions, revenue generated from successful instructions, CRM data quality and compliance.

What Success Looks Like

A successful Telesales Executive consistently generates qualified meetings with businesses that have realistic potential for Business Rates savings, provides Field Assessors with fully qualified opportunities, and contributes directly to securing new client instructions for Business Rates Appeals and related rating consultancy services.