[Hiring] Appointment Coordinator @BATH MAKEOVER BY SHUGARMAN'S, INC.

Role Description

We're seeking a highly motivated Appointment Coordinator with a passion for driving results and exceeding targets! In this full-time, remote position, you’ll be responsible for generating sales opportunities, engaging potential clients over the phone, and converting leads into loyal customers. Providing excellent customer service will be key to building lasting relationships with our customers.

• Convert Leads into Loyal Customers: Engage with prospects to turn them into satisfied, repeat customers.
• Respond to Inquiries: Answer incoming calls and handle customer inquiries promptly and professionally.
• Follow Up with Customers: Make outbound calls to follow up on leads, confirm sales appointments, and maintain customer engagement.
• Provide Excellent Customer Service: Assist customers via phone, text, and email, and accurately record their information in our systems.
• Update Customer Data: Track and update customer information throughout the sales funnel to ensure accurate and effective management.
• Be On Camera: Record and send personalized video messages to customers.

Qualifications

• You enjoy working 100% remote.
• You have a dedicated and quiet workspace at home.
• You have a reliable high-speed internet connection.
• You have a strong desire to advance and grow in your sales career.
• You are interested in AI and using it to maximize your skills on the job.
• You are punctual and reliable.
• You are comfortable learning and using various software platforms, including Salesforce, Dialpad, and Hatch.
• You are available to work on weekends.
• You possess strong communication and interpersonal skills.
• You enjoy working in a fast-paced, team environment.
• You have a high attention to detail in data entry and customer interactions.
• You have the ability to handle multiple tasks and work under pressure.
• You have a high school diploma or equivalent required; degree preferred.
• You are able to use a computer for extended periods.

Requirements

• Shifts vary weekly and all hours are Pacific Time: 37 - 40 hours work week in 5 shifts that fluctuate each week.
• Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm.
• Weekdays: The latest shift starts at 10:45am and ends at 7:15pm.
• Weekends: 8:45am to 5:15pm.
• Compensation: $17.75 per hour + bonuses (the average would be $50k+ to start).
• Paid Bi-Monthly.
• Stipend for internet provided.

Benefits

• 8 paid holidays per year.
• Eligible to accrue 80 vacation hours per year.
• 40 hours sick time per year.
• Eligible to participate in the company 401(k) after 90 days!
• Medical insurance: Company contributes 50% of the base plan premium.
• A wide variety of additional benefits available through our ADP cafeteria plan, including dental, vision, life insurance, HSA, FSA, and more.
• Positive and inclusive work culture with real career development opportunities.
• Equipment provided.

Company Description

Shugarman’s Bath is a family-owned and operated company, founded by a father and his three sons, built on the values of Quality, Integrity, Growth, and Heart. We provide top-notch bathroom remodeling, specializing in shower and bath transformations across San Diego, Orange County, and beyond.

• Voted “Best Kitchen & Bath Remodeler” by the Union Tribune four consecutive years (2022-2025).
• Recognized in the Top 500 Remodeler nationally.
• The fastest-growing bathroom remodeling company in Southern California.
• A team that actually likes each other (follow us on Instagram @shugarmansbath).