[Hiring] Account Specialist @CareTria

Role Description

The Account Specialist services a defined list of healthcare professionals in support of our client’s product promotional efforts primarily through outbound telephone calls. The Account Specialist will use an approved call guide, as well as marketing and sales aids, such as brochures and patient education sheets, to accomplish the sales objective for the specific target audience.

Must be able to work the hours of 11:00am ET-8:00pm ET; Monday-Friday. Exciting new full-time remote opportunity!

• Utilize training and approved materials to deliver comprehensive, skilled sales presentations based on program goals, target profiles, and target needs.
• Successfully deliver presentations via multiple digital media and channels, i.e. co-browsing, video details, video and WebEx conferencing, phone, email, etc.
• Understand and utilize Telephony (NICE, Genesys) and CRM (SalesForce) systems to maximize efficiency. Record information as outlined in business rules.
• Contact and deliver presentations to a defined list of HCPs within assigned territories.
• Organize and prioritize calls for existing or potential sales targets based on target potential and target needs.
• Demonstrate product knowledge to detail and “up sell” all products in the portfolio and evaluate customer qualifications for offers according to business rules.
• Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice and servicing requests according to business rules.
• Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers via outbound/inbound phone calls, emails, or other digital channels.
• Adhere to training, territory management, compliance, reporting, and regulatory requirements.
• Be flexible, organized, and able to comply with changing business rules, processes, products, and literature offerings.
• Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives.
• Understand and utilize Telephony and CRM systems to maximize efficiencies.
• Capture information accurately and completely as outlined in the program business rules and update systems appropriately.
• Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories.
• Prioritize and plan work activities, use time efficiently, set goals and objectives, and organize daily work schedule to ensure consistent coverage of accounts via the telephone based on established program objectives.
• Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor.
• Handle potentially negative situations with customers with tact and diplomacy.
• Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution.
• Escalate issues to the appropriate parties when necessary.

Qualifications

• One (1) year of demonstrated sales success in a business-to-business environment.
• Bachelor’s Degree or equivalent combination of education and experience.
• Call Center Experience.
• Experience working in a highly regulated industry.
• Experience working in a healthcare environment (e.g. hospital, healthcare practitioner office, clinic, etc.).
• Experience with HIPAA, PDMA, cGMP, OPDP adverse events, and reportable product complaints.
• Bi-lingual, English and Spanish.

Requirements

• Demonstrated motivation for sales, meeting sales goals, prospecting, and closing.
• Proficiency in Microsoft Outlook, Excel, Word, and Teams.
• Technically savvy with the ability to pick up new technology, processes, and procedures quickly.
• Ability to create Wow Customer Experiences.
• Excellent written and oral presentation skills.
• Excellent active listening skills.
• Ability to learn quickly, absorb diverse information, and demonstrate strong attention to detail.
• Ability to quickly establish rapport/relationships to build trust and confidence over the telephone.
• Demonstrates persistence and overcomes obstacles.
• Demonstrated gatekeeper skills and the ability to navigate a physician’s office via the telephone.
• Demonstrates accuracy and thoroughness.
• Demonstrates the ability to promote quality and identify areas for improvement.

Benefits

• The expected base pay range for this position is $19.00- $23.75 an hour.
• In addition to base pay, CareTria offers a comprehensive benefits package.
• Full-Time benefits include access to health, dental, and vision insurance.
• Retirement plan options.
• Paid time off.
• Paid parental leave.
• Employee assistance programs.
• Other perks.
• Eligible employees may also have access to performance bonuses.

Company Description

CareTria is an Equal Opportunity Employer.