[Hiring] Account SE, Lead @Salesforce

Role Description

The Solution Engineer is a role that we often hire at Salesforce. If you are interested in any type of Solution Engineering role, you've come to the right place. We look forward to reviewing your application and finding the right role for you! By applying to the Solution Engineer role, recruiters and hiring managers who support multiple cloud offerings and verticals across the organization will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Please note some of these positions may be office-based, office-flexible or remote depending on the team.

Do you want to be part of an outstanding team that is selling into the world's top organizations? Come join us at the Salesforce Solution Engineering team. Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting, and technology is used every day to drive innovation.

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

What roles are we looking to fill in Solutions Engineering?

• The SE team is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into aligning with the sales teams.
• We have Core Teams that sell the entire Salesforce Platform while our Co Prime teams specialize in a specific cloud solution including but not limited to Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more.
• We hire based on skills/experience and are open to hiring at all levels for the right candidate.

Responsibilities

• Align innovative strategies to technology solutions within complex accounts.
• Partner with clients and collaborate with internal team members and C-level client contacts to drive consensus on multi-product technology solutions.
• Work on a wide array of assignments including business development, operations, and IT strategies, as well as executive level product demonstrations.
• Assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
• Business Problem Solving: Define ambiguous and sophisticated business problems, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Innovation Management: Communicate and evaluate solution options, and drive consensus among key collaborators.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
• Assist the customer, Account Executive, and Professional Services team with discovery, analysis, and recommendation of strategic solutions.
• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas.
• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all appropriate product, sales, and procedural training and certifications.
• Ability to travel based on territory alignment and region.

Qualifications

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS.
• Knowledge of related applications, relational database, and web technology.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

Preferred Qualifications

• Salesforce Certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.

Benefits

• Time off programs.
• Medical, dental, vision, mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k).
• Employee stock purchasing program.