[Hiring] Account Manager @Aven Hospitality

Role Description

The Account Manager EMEA will roll up his or her sleeves and commit to serving the needs of our hospitality customers around the region. We are looking for a dedicated, innovative team member who is curious, can produce excellent work and take enthusiastic ownership of results. This is an exciting opportunity to join us and be a part of the journey we are on.

The sales and account management team is a highly demanding team, driven by their eagerness to increase SOW, operates fast and efficiently in order to meet targets and deliver great service to our customers.

This role will involve managing a varied portfolio of hotels and chains, you will be responsible for setting the vision and strategy for each account, identifying opportunities to deepen partnerships with our clients. Together, we will focus on deploying superior account planning and a consultative sales approach to maintain a high level of service and increase penetration in existing accounts.

Qualifications

• 2+ years of experience in Hospitality is essential, ideally in Revenue Management or hotel technology
• Degree in hospitality/business or equivalent and desire to grow within the technology and hospitality sector
• Italian language fluency is essential
• Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams
• Experience managing multiple projects
• Self-directed with a start-up mentality; resourceful, innovative, and adaptable
• Advanced Excel (including Pivots, VLOOKUP & Conditional Formatting)
• Advanced Word and PowerPoint
• Excellent written and verbal communication skills; fluency in English and Italian is a must
• Presentation skills – translating numbers & trends for a wider audience

Requirements

• Serve as a strong advocate for clients within Aven, effectively navigating the complexities of a large, virtual organization
• Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research
• Implement and maintain effective sales management practices to deliver accurate revenue projections and pipeline forecasts
• Extensive understanding of market landscape, including knowledge of key players, competitive landscape, key trends, opportunities, and challenges
• Proven experience selling and driving negotiations to a successful close
• Truly understand customer needs and consult with them on the most effective solutions Aven can offer
• Follow internal processes to ensure margins are positive and pricing is in-line with Aven strategy
• Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills
• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results
• Ability to lead and direct multiple projects and initiatives simultaneously
• Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues
• Negotiate, develop, interpret and execute on client contracts
• Monitor customer performance and proactively provide clients with recommendations to optimize results
• Be savvy in creating presentations that tell a compelling story
• Be comfortable with playing a wide range of roles based on what the client needs from Aven
• Hold both the client and Aven accountable for deliverables and decisions
• Have a finger on the pulse of all major client/Aven activities and initiatives
• Attend industry functions and lead in-person meetings with clients; travel in line with business requirements
• Log and manage all opportunities via Salesforce for accurate forecasting

Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• Comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• Flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Engaging employee development events