[Hiring] Account Manager @SupportYourApp

Role Description

Join our team as an Account Manager and take ownership of a key client relationship. You will work closely with our leadership team, including the Chief Customer Officer, and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

• Take part in new client integrations and manage one or several accounts simultaneously;
• Act as the main point of contact between clients and internal support teams;
• Ensure support processes meet agreed KPIs, SLAs, QA standard;
• Monitor service quality, team discipline, and performance via internal and external QA tools;
• Analyze key metrics, prepare reports, and identify areas for improvement;
• Gather client feedback and translate it into actionable improvements for internal teams;
• Work closely with internal teams to ensure seamless service delivery;
• Maintain internal product and process documentation;
• Support hiring, onboarding, and professional growth of team members;
• Take a leadership role within projects and contribute to long-term client success.

Qualifications

• Fluency in English (C1–C2);
• 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry;
• Solid understanding of B2B client management and customer support operations;
• Excellent communication, presentation, negotiation, and conflict-resolution skills;
• Strong analytical and problem-solving mindset with a strategic approach to account growth;
• Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach;
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar;
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.);
• Passion for people, technology, and continuous improvement.

Requirements

• Experience working with international clients across different regions and communication styles, with strong cultural awareness;
• Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations;
• Experience working with international clients and distributed teams;
• Strong organizational and time-management skills;
• Experience in business development, upselling, or account expansion.

Benefits

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.