[Hiring] Account Executive @Waste Management, Inc. (WM)

Role Description

The Account Executive, Healthcare is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen the relationship. This role is a member of the sales team and will be accountable for customer planning, administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. This role is remote with travel in the greater Gaithersburg, MD area based on customer needs.

• Maintains and develops existing customers through appropriate and ethical methods to optimize service quality, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, increasing revenue within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by WMHS.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to WMHS operations, following company policies and procedures.
• Liaises with customers to understand their requirements regarding products and services.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations regularly.
• Partners with the Service Manager on retention, customer issues, and concerns.
• Debriefs on any service issues with SM, Operations Manager, and CSRs, as required.
• Performs other duties and responsibilities as assigned.

Qualifications

• Must live and work in the US.
• Bachelor's Degree with an emphasis on Business Administration, Marketing, or Sales is preferred but not required; or industry experience equivalent.
• 4 years of account management experience.

Requirements

• Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan and company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Benefits may vary by site.