[Hiring] Account Director Senior Large Enterprise Forward Deployed @Lumen

Role Description

Lumen is evolving what and how we sell—bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by uncovering new possibilities, building executive alignment, and turning technology investments into measurable outcomes, this role offers the chance to help lead that change.

As an Account Director Senior Large Enterprise Strategist, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio.

As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues.

Main Responsibilities

• Own and execute a self-directed strategy for a portfolio of large, important, or global accounts.
• Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation.
• Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development.
• Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity.
• Lead discovery across executive, business, technical, operational, and financial stakeholders.
• Integrate relevant capabilities across Lumen and its partners into a coherent outcome.
• Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction.
• Develop customers' and colleagues' understanding of business, market, and solution tradeoffs.
• Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals.
• Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close.
• Exercise substantial commercial discretion and authority to shape and negotiate product, service, pricing, and contract terms.
• Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates.
• Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams.
• Retain commercial ownership through implementation and activation.
• Use consumption data and customer signals to remove adoption barriers and identify expansion opportunities.
• Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth.
• Serve as a recognized expert across business, financial, market, customer, and portfolio domains.
• Activate channel and technology partners through joint targeting, account planning, and selling.
• Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management.
• Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records.

Qualifications

• 8 years of enterprise sales experience and sustained quota achievement.
• Success acquiring and expanding large, important, or global enterprise accounts.
• Broad expertise across customer business and financial drivers, enterprise technology markets, and relevant solutions.
• Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms.
• Technical fluency to lead credible discovery and recognize solution opportunities.
• Experience planning account strategy independently and orchestrating colleagues and partners.
• Understanding of recurring-revenue and consumption-based models.
• Practical experience using AI and automation to improve sales execution.
• Executive presence, sound judgment, and an ownership mindset.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

• $126,518 - $168,683 in these states: OH
• $132,847 - $177,122 in these states: NC
• $139,166 - $185,552 in these states: IL

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

What to Expect Next

Requisition #: 344256

Life at Lumen

Life at Lumen is human and connected, even in a fast-moving, AI-focused organization. We set clear expectations and trust people to meet them.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of protected statuses.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.