[Hiring] Account Director @Superside

Role Description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts.

You’ll be accountable for:

• Retention
• Expansion (GRR & NDR)
• Delivery quality
• Operational scalability
• Long-term health of your accounts, including driving meaningful AI-led transformation

What you’ll do:

• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

Qualifications

• 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment.
• Proven track record of managing and growing high-dollar global accounts.
• Direct experience with enterprise software, D2C and B2B clients is highly preferred.
• 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent).

Requirements

• Strong commercial acumen with ownership of revenue and retention targets.
• Leadership skills that inspire others to want to work for you.
• Comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive.
• Operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.

Benefits

• Remote-first. Customer-led.
• Global team, local impact.
• High performance, low ego.
• Impact meets opportunity.
• Grow fast. Lead well.

Company Description

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.

Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Diversity, Equity and Inclusion: We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.