[Hiring] Account Coordinator @Paula's Choice Skincare

Role Description

The Account Coordinator (AC) is a retail-focused individual who partners with their leader to drive sales revenue in a multi-door, territory. This role is responsible for building strong retailer relationships, training and coaching in-store associates, modeling successful side-by-side selling in stores, planning and executing in-store events, maintaining and upholding merchandising standards, plus leading promotional activities and product launch initiatives to reach sales targets at Sephora.

A typical day might include a mix of the following:

• Strategy/Administrative
  • In partnership with leader, develop territory strategy to reach Sephora sales target and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI.
  • Plan and execute territory event door strategy to provide YOY growth and deliver weekly results and feedback to leadership.
  • Plan, schedule and execute territory call cycle for maximum business growth.
  • Track sales and training performance, communicate opportunities to leader.
  • Participate in Bi-Weekly and Monthly B&M meetings and communicate any business opportunities within territory.
  • Maintain organization to ensure deadlines are being met, including but not limited to calendars, T&E budgets, weekly sales recaps, event recaps, store visit recaps, store visit schedules, travel bookings and other administrative responsibilities.
• HR/Communication
  • Participate in regular touch bases with team to assure strong communication and partnership alignment.
  • Diplomatically address and resolve any store level challenges to maintain strong relationships and ensure solid brand integrity.
• Training Support
  • Participate in product training webinars, in-person training courses and special education focused events to build expertise in the brand and category.
  • Execute successful implementation of all sales and training support tools regarding new product launches and daily in-store visits to achieve 5-star service scores.
  • In partnership with leader and Education team, support the execution of elevated training opportunities.
• Sales Support
  • Plan and execute in-store events including elevated brand experience events and provide in-store partnership to achieve sales targets.
  • Communicate all store level feedback in a timely manner.
  • Execute on maintaining the highest level of standards to all merchandising guidelines and in-store activations.
  • Execute regular business reviews with in-store retail partners to communicate trending business and negotiate elevated store training opportunities and event strategies to drive retail sales growth.
  • Manage any out of stock or visual merchandising needs with retail partners, following all retailer brand guidelines.

Qualifications

• 2+ years minimum of beauty industry experience or equivalently relevant qualified experience.
• 1+ years minimum of managing a multi-door, multi-retailer territory.
• 1+ years minimum of retail sales and training experience in a Sephora environment.
• Valid Passport and ability to travel within your region 80% of the time.
• Knowledge of skincare, cosmetics, clinical techniques and procedures, along with business terminology.
• 1+ years Sephora EDU portal OLR/ scheduling experience.
• Ability to work a flexible schedule, including weekends, evenings and holidays; minimum of 3 Saturdays and some Sundays per month based on business needs.
• Superior selling skills with proven ability to set and achieve sales goals.
• Effective and engaging training skills that deliver consistent sales results.
• Proven ability to build relationships, drive sales and provide outstanding customer service.
• Exceptional time management skills.
• Ability to work both autonomously as well as with a team.
• Ability to quickly learn new technology and effectively use that technology to meet the demands of the role.
• Strong analytical skills.
• Multi-lingual preferred.
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation.
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook.
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities.

Requirements

• Hours: Full-time role that will require flexibility to work some evenings, weekends and some holidays: Tuesday – Saturday Schedule.
• Physical requirements: Ability to lift 40 pounds and stand up to 8 hours on your feet in stores.
• Travel requirements: Up to 80% travel, territories can vary based on geographical areas and are subject to change based on business needs.
• 20% Office/ Administrative Time: To include but not limited to: onboarding & ongoing training, booking in-store visits & travel, expense reports, store visit and event recaps, weekly communications, etc.
• Chicago, IL area with a minimum of 1 hour or less proximity to high volume location; Michigan Avenue Sephora.
• Reliable transportation is required.

Benefits

• Generous paid time off, including time off to volunteer.
• Learning and development resources to support personal and professional growth.
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products.
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post).
• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District.
• Dog-friendly office.