[Hiring] Zoho Solutions Consultant @Thoughtlogik Technology Solutions Pvt Ltd

Role Description

• Lead discovery workshops and requirements gathering sessions
• Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
• Translate business requirements into functional, technical specifications, process maps and solution design
• Define implementation scope aligned with budget and timeline
• Own (front-end) delivery of assigned projects
• Effectively coordinate with development teams to execute requirements
• Validate functional builds before client review
• Manage project milestones, risks, and change requests
• Manage client expectations and set realistic deadlines
• Ensure projects are delivered within agreed scope and commercials
• Act as primary relationship owner for assigned accounts
• Conduct regular review calls and quarterly business reviews
• Identify optimisation, automation and upsell opportunities
• Support renewals and commercial discussions in collaboration with leadership
• Maintain strong stakeholder relationships across client organisations
• Drive user adoption through training and walkthroughs
• Ensure systems are aligned to measurable business outcomes
• Proactively flag risks or client dissatisfaction
• Maintain high client retention and satisfaction scores
• Delegate technical tasks clearly to development team
• Provide structured briefs and documentation
• Ensure timesheets, forecasts and resource allocation are accurate
• Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows

Qualifications

• Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
• Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
• Experience managing client relationships
• Ability to translate business needs into system solutions
• Strong communication and stakeholder management skills
• Comfortable managing multiple projects simultaneously
• Self-starter with robust communication skills

Requirements

• Experience with Zoho, Salesforce, Odoo or similar platforms
• Basic knowledge of Deluge, APIs and integrations
• Experience working with development teams
• Experience managing change within organisations
• Exposure to AI

Benefits

• 25 days holiday, plus 10 public holidays
• Flexible working arrangements based on the scenario
• Contributory pension scheme
• Life Insurance
• Top of the Industry Standards salary