[Hiring] VIP Manager @Magic Eden

Role Description

VIP Manager - Magic Eden (iGaming Division)

Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up. We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention. You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences.

What You’ll Do

• VIP Acquisition & Growth
  • Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events.
  • Build and manage your own pipeline of VIP prospects across key markets.
  • Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users).
  • Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network.
• VIP Relationship Management
  • Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue.
  • Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality.
  • Build long-term trust-based relationships with top players and act as their primary point of contact.
• Lifecycle & Retention
  • Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns.
  • Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment.
  • Reactivate dormant VIPs through personalized outreach and incentives.
  • Continuously refine acquisition and retention strategies based on data and player feedback.
• VIP Experience
  • Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences.
  • Act as the voice of VIP players internally, influencing product, payments, support, and risk decisions.
  • Execute and host VIP events, tournaments, and experiences (digital and in-person).

Qualifications

• 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino.
• Proven ability to acquire and grow high-value players (not just manage them).
• Strong network or experience sourcing VIP players via outbound, affiliates, or events.
• Deep understanding of VIP player psychology, incentives, and lifecycle management.
• Commercial mindset with a track record of driving revenue (NGR / LTV).
• Strong relationship-building skills with high-value, demanding clients.
• Comfortable operating in fast-paced, ambiguous environments with high ownership.

Benefits

• Competitive compensation + equity.
• Flexible PTO.
• Full health, dental, and vision coverage.
• Wellness and remote work stipend.
• Remote-first team.