[Hiring] VIP Associate Account Manager @Fanatics Betting & Gaming

Role Description

Fanatics Betting & Gaming is seeking a VIP Associate Account Manager to cultivate and grow relationships with some of our most valuable customers. You will own a portfolio of VIP players while learning the business alongside an experienced manager and a team of hospitality-obsessed hosts. Personalized service, attention to detail, and a commitment to exceeding expectations are in the DNA of this role. You will deliver exceptional experiences, learn the fundamentals of VIP relationship management, and build the foundation for a career in sports, hospitality, and gaming.

Responsibilities

• Own a moderate portfolio of VIP customers, serving as their primary point of contact with guidance and mentorship from a tenured Account Manager.
• Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details.
• Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences.
• Research and qualify customers by identifying key variables such as preferred bet types, offers, play summary, and competitor activity to inform engagement strategy.
• Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention.
• Learn and apply objection-handling techniques to educate customers on product differentiators and reinforce Fanatics’ value proposition.
• Meet and exceed service, retention, and engagement goals set forth by VIP team leadership.
• Learn to evaluate customer data and engagement trends to identify opportunities to increase activity, loyalty, and satisfaction.
• Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience.
• Ensure responsible gaming policies and measures are upheld at all times.

Qualifications

• 0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry.
• High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority.
• Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure.
• Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations.
• Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team.
• Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement.
• Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected.
• Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus.
• Comfortable working in a target-driven environment.
• Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations.
• Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential.
• Legal residence in a state where online sports betting is legalized or willingness to relocate.

Salary Range

$60,000 — $75,000 USD

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