VIP Associate Account Manager @Fanatics Betting & Gaming
Sales / Business
Salary usd 60,000 - 75..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 2d ago

[Hiring] VIP Associate Account Manager @Fanatics Betting & Gaming

2d ago - Fanatics Betting & Gaming is hiring a remote VIP Associate Account Manager. ๐Ÿ’ธ Salary: usd 60,000 - 75,000 per year ๐Ÿ“Location: USA

Role Description

Fanatics Betting & Gaming is seeking a VIP Associate Account Manager to cultivate and grow relationships with some of our most valuable customers. You will own a portfolio of VIP players while learning the business alongside an experienced manager and a team of hospitality-obsessed hosts. Personalized service, attention to detail, and a commitment to exceeding expectations are in the DNA of this role. You will deliver exceptional experiences, learn the fundamentals of VIP relationship management, and build the foundation for a career in sports, hospitality, and gaming.

Responsibilities

  • Own a moderate portfolio of VIP customers, serving as their primary point of contact with guidance and mentorship from a tenured Account Manager.
  • Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details.
  • Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customerโ€™s needs and preferences.
  • Research and qualify customers by identifying key variables such as preferred bet types, offers, play summary, and competitor activity to inform engagement strategy.
  • Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention.
  • Learn and apply objection-handling techniques to educate customers on product differentiators and reinforce Fanaticsโ€™ value proposition.
  • Meet and exceed service, retention, and engagement goals set forth by VIP team leadership.
  • Learn to evaluate customer data and engagement trends to identify opportunities to increase activity, loyalty, and satisfaction.
  • Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience.
  • Ensure responsible gaming policies and measures are upheld at all times.

Qualifications

  • 0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry.
  • High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority.
  • Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure.
  • Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations.
  • Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team.
  • Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement.
  • Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected.
  • Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus.
  • Comfortable working in a target-driven environment.
  • Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations.
  • Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential.
  • Legal residence in a state where online sports betting is legalized or willingness to relocate.

Salary Range

$60,000 โ€” $75,000 USD

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Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
VIP Associate Account Manager @Fanatics Betting & Gaming
Sales / Business
Salary usd 60,000 - 75..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted 2d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
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