[Hiring] Value Realization Manager - Supply Chain Risk @Everstream Analytics

Role Description

Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages.

Key Responsibilities:

• Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
• Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
• Build and maintain executive-level relationships within assigned strategic accounts.
• Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
• Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
• Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
• Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
• Champion customer advocacy by helping expand customer references, testimonials, and case studies.
• Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
• Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
• Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
• Travel as needed to client locations for business reviews, analysis, and relationship-building.
• Be available and responsive in the event of any critical customer needs or emergencies.

Qualifications

• 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
• Strong experience working with Enterprise-level customers and managing complex client relationships.
• Depth in problem solving, supply chain analysis, and strategic planning.
• Exceptional written, verbal, and interpersonal communication skills.
• Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
• Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
• Ability to translate customer goals and business strategies into actionable success plans with little oversight.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
• Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
• Hands-on approach, willing to engage directly with customers onsite when needed.

Benefits

• Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market.
• We focus on growth, so our people, our business, and our customers can achieve their full potential.
• It takes determination, focus, and resilience to scale a high-growth, global business.
• We're looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love.
• Everstreamers aren't afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies.
• They thrive on change and put in the effort to achieve the seemingly impossible.
• It isn't always easy, but it's always worth it.