[Hiring] Telesales Associate @Just Energy

Role Description

As an inbound Telesales professional, you will have a pivotal role assisting the company achieve our continued growth goals while maintaining exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and strong customer focus are essential qualities for success in this role.

Requires reliable commitment to the full schedule, with work hours from:

• 11:00am CST to 8:00pm CST (Monday-Friday)
• 9:00am CST to 6:00pm CST (Saturday & Sunday)

Individual schedules vary but typically include 4 weekdays and 1 weekend day per week.

Responsibilities

• Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
• Efficiently navigating our order entry system(s) as necessary.
• Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
• Accurately documenting interaction details.
• Meeting Key Performance Indicators (sales process, call quality, attendance, call conversion, and product selection).
• Build rapport and establish positive relationships with customers to foster trust and loyalty.
• Staying educated on corporate initiatives, market changes, and process changes.
• Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.

Qualifications

• High school diploma or equivalent (College or university education is a plus).
• Proven track record in sales, preferably in a call center or Telesales environment.
• Excellent verbal communication skills with the ability to build rapport and engage customers.
• Persuasive and confident sales approach with strong negotiation skills.
• In-depth knowledge/understanding of sales processes.
• Active listening and consultative selling abilities.
• Results-oriented mindset with a focus on achieving and exceeding sales targets.
• Strong computer skills with the ability to utilize multiple systems simultaneously.
• Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day.
• Must have access to reliable high-speed internet; hardwired connection is recommended.

Benefits

• Just Energy offers a robust benefits plan for staff members.
• Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience.
• A number of cost-free, self-development courses for those that wish to build on their skills and competencies.
• A variety of awards to recognize and reward employees.