[Hiring] Telemarketer @Service Corporation International

Role Description

This role involves working from home to present at-need cemetery and pre-need arrangement services and products to consumers.

• Responsible for achieving monthly sales target.
• Develop relationships within the community to generate qualified leads.
• Follow up on leads generated from marketing campaigns to qualify leads and schedule sales appointments.
• Follow up with client families for referrals by establishing professional relationships and service excellence.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Funeral Directors License where required by state law.
• Life Insurance license where required by state law; company will support obtaining licensing.
• Current state/province issued driver’s license with an acceptable driving record.
• Sales experience preferred.
• Industry experience a plus.
• Previous Customer Relationship Management (CRM) systems experience a plus.
• Computer and technology skills.
• Goal oriented self-starter.
• Public speaking ability; comfortable presenting to small groups.
• Ability to work well in a team, as well as independently.
• Ability to work a significant number of evenings and weekends.
• Bilingual is a plus.

Requirements

• Responsible for attaining or exceeding monthly sales revenue quota.
• Apply sales skills to present Dignity Memorial® Personal Planning Guide electronic PowerPoint presentations to consumers.
• Influence consumers on the benefits of pre-planning for a soft close.
• Guide and tour prospective families through cemetery grounds or crematory mausoleums.
• Develop an understanding of each family’s unique needs and offer solutions to meet their needs.
• Provide service beyond expectations to form the foundation for future sales.
• Promote the SCI Brand and service excellence.
• Thoroughly and accurately complete contracts; follow up on outstanding documents and family questions.
• Self-initiate leads throughout the community, professional networks, civic, businesses, and organizations.
• Prospect at least 50% of workday through various methods such as face-to-face interactions during events, door knocking, or seminars.
• Maintain and track activity levels in Customer Relationship Management (CRM) database to ensure productivity.
• Obtain referrals from families served through after care visits (ACV).
• Schedule sales appointments and prepare marketing materials or cultural knowledge for appointments based on qualifying leads.
• Establish and maintain professional and service-oriented relationships with families.
• Support families in times of grief with acts of kindness; attend services and/or receptions.
• Collaborate and build professional working relationships with management and staff to provide high-quality services and improve processes.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, Dental, Vision coverage.
• Flexible Spending Accounts (health care and dependent care).
• Health Savings Account with Company Contribution.
• Sick Leave.
• Short-Term Disability.
• Long-Term Disability.
• Life Insurance.
• Voluntary Accidental Death or Dismemberment Insurance.
• Dependent Life Insurance.
• SCI 401(k) Retirement Savings Plan with Company match.
• Employee Assistance Program.