[Hiring] Technical Account Manager @Redis

Role Description

As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform.

• Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them.
• Develop a strong working relationship with clients and become their trusted advisor.
• Drive the technical aspects of clients’ revenue performance optimization process.
• Serve as the technical and product expert for the clients in all matters.
• Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services.
• Onboard new customers to help them start their journey with Redis technological platform.
• Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues.
• Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery.

Qualifications

• 3+ years of experience in pre/post sales engineering (ideally database engineering)
• Hands-on experience with server-side software development and Linux
• Practical hands-on experience with AWS and/or GCP
• Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
• Strong technical skills with which to assess and address the customers’ needs and challenges
• Strong verbal and written communication, organization, multitasking, and time management skills
• A Bachelor degree from a University is a must—preferably in Computer Science

Requirements

• Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript)
• Experience with NoSQL databases or distributed caches

Benefits

• Estimated gross base annual salary range: $140,444–$210,667 per year in New York, California, Washington, Colorado, and Rhode Island
• Actual compensation may vary based on various factors, including work location, qualifications, experience, and competencies
• Base annual salary is one component of Redis’ total compensation and competitive benefits package
• Benefits may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits
• This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan
• Salary history is not used in compensation package decisions
• Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change