[Hiring] Technical Account Manager @Philips

Role Description

Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips’ managed services solutions.

• Serve as a single point of contact to ensure systems are healthy and up and running.
• Provide regular updates on solution performance.
• Monitor trends in case management & engage with customer support to drive resolution to ensure speedy resolution of escalated customer issues.

Qualifications

• 5+ years’ experience in complex health system IT environments.
• 3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture. Additional experience in supporting clinical and/or health care applications is a plus.
• 3+ years’ experience planning and implementing large software installations or managing them after installation.
• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.

Requirements

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Benefits

• Pay range: $90,000/yr - $150,000/yr.
• Actual base pay may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
• Other compensation may include an annual incentive bonus, sales commission, or long-term incentives.
• Eligible to participate in Philips Total Rewards benefits program, which includes:
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• And much more.

Company Description

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.