[Hiring] Technical Account Manager @Samsara

Role Description

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success. In this role, you will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive the long-term adoption of the Samsara platform. Your mission is to proactively optimize your customers' technical health and mitigate risk, ensuring they achieve their desired outcomes.

• Drive Customer Impact & Value Realization:
  • Go beyond technical support to consistently deliver measurable value.
  • Develop a deep understanding of your customers' business objectives.
  • Proactively align Samsara's solutions to help them achieve their goals.
  • Track and demonstrate technical ROI along the way.
• Execute Transformational Technical Account Management:
  • Independently manage a portfolio of accounts.
  • Develop tailored success plans and identify risks to customer health.
  • Maintain accurate records of customer interactions.
  • Contribute to team-wide objectives.
• Demonstrate Deep Technical Acumen & Samsara Expertise:
  • Be the primary technical point of contact.
  • Master Samsara's platform, including APIs, hardware, and software.
  • Advise customers on best practices and troubleshoot complex technical issues.
• Provide Consultative Problem Solving & Solutioning:
  • Employ a consultative approach to understand the root cause of customer challenges.
  • Own the technical ticket lifecycle, including escalations from report to resolution.
  • Conduct root cause analysis to prevent recurrence and drive product improvement.
• Communicate with Influence and Clarity:
  • Lead customer meetings, from technical deep dives to quarterly technical account reviews.
  • Adapt your communication style to effectively engage with diverse audiences.
• Foster Cross-Functional Collaboration:
  • Partner effectively with Sales, Support, Product, and Engineering teams.
  • Advocate for customer needs and deliver a unified experience.
• Demonstrate Ownership and Act as a Multiplier:
  • Embody a 'get it done' mentality by taking initiative on team projects.
  • Actively contribute to our internal knowledge base.
  • Help onboard new team members, sharing best practices.
• Embody Samsara's Values & Principles:
  • Consistently champion and role model Samsara's core values.
  • Actively seek feedback for continuous improvement.

Qualifications

• 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
• Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
• Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
• A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
• A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
• Strong English written and verbal communication skills.
• A team player who thrives in a fast-paced environment.

Requirements

• Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
• Proven experience leveraging AI tools and methodologies in daily workflows.
• Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
• Basic Python coding skills are an asset for providing enhanced technical solutions.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.