[Hiring] Technical Account Manager @TeamViewer Germany GmbH

Role Description

We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using TeamViewer’s Digital Employee Experience (DEX) solution.

• Act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams.
• Drive platform adoption, optimize solution performance, and help customers realize measurable business outcomes.
• Essential to long-term customer retention and growth, ensuring technology delivers sustained value across large-scale environments.

Responsibilities

• Lead Technical Strategy and Solution Architecture:
  • Serve as the primary technical advisor and consultant for enterprise accounts.
  • Provide architectural guidance, implementation support, and assistance with testing.
  • Design and document scalable deployments aligned with industry best practices.
  • Integrate with tools like Intune, SCCM, ServiceNow, and Entra AD.
  • Identify areas of further system integration (API etc.) and assist with configuration.
• Drive Adoption and Technical Enablement:
  • Build, document, and execute tailored technical onboarding and adoption plans.
  • Enable customers on advanced DEX platform capabilities.
  • Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence.
• Proactively Optimize Performance & Troubleshoot:
  • Monitor and report on platform usage patterns and performance.
  • Provide validation and health check reports for existing customer environments.
  • Lead technical troubleshooting efforts and coordinate resolution of escalated issues.
  • Translate customer goals into measurable platform outcomes.
  • Lead and provide data-driven business reviews to showcase value realization.
• Support Expansion and Growth Opportunities:
  • Identify opportunities for feature expansion or additional module adoption.
  • Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.
• Technical Expertise:
  • Become an expert in the TeamViewer product suite.
  • Strong knowledge of EUC, DEX, and endpoint technologies.
  • Familiarity with ITSM platforms and identity providers.
  • Scripting/automation experience and working knowledge of REST APIs.
  • Proven ability to communicate effectively with both technical and non-technical stakeholders.
  • Skilled at driving adoption plans and resolving technical challenges.
  • Strong troubleshooting, prioritization, and cross-functional coordination skills.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
• 5+ years in a customer-facing technical role supporting enterprise on-premise and SaaS deployments.
• Experience with ServiceNow, ServiceNow integrations, and API integrations.
• Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.
• Experience with large-scale environments (10,000+ endpoints) is highly desirable.

Benefits

• Work location is Remote, USA.
• Competitive compensation including stock-based options.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance package including 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance, short-term & long-term disability, 100% employer-paid.
• Quarterly team-building events, leadership luncheons, and companywide “All Hands” meetings.
• Open door policy and casual dress code.

Company Description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving, and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

• We believe that our diverse teams and strong company culture are key to the success of our products and technologies.
• Hundreds of millions of users around the world and around 645,000 customers across all industries rely on us.
• With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table.
• We foster a dynamic work environment where new ideas thrive.