[Hiring] Technical Account Manager @Idera, Inc.

Role Description

The Technical Account Manager (TAM) is a critical member of the post-sales team and a key pillar of our customer retention engine. You will guide customers through successful adoption of WhereScape by owning the end-to-end technical relationship, from installation and environment setup to advanced troubleshooting and custom field solutions.

This role combines deep data warehouse expertise with exceptional communication and relationship management. You will work cross-functionally with Product, Support, Sales, and Customer Success to ensure customers receive timely, high-quality solutions to technical challenges.

What You’ll Do

• Lead the installation, configuration, and deployment of WhereScape solutions across diverse environments, platforms, and customers.
• Provide hands-on data automation expertise, building custom field solutions as needed for unique customer environments.
• Act as a trusted technical advisor, ensuring customers adopt best practices and fully leverage WhereScape capabilities.
• Partner with Support and Product to resolve complex, high-severity issues quickly and professionally.
• Collaborate with Product to influence the roadmap based on real-world customer needs and feedback.
• Work closely with Customer Success and Sales to support expansion and renewal opportunities by demonstrating value and execution excellence.
• Develop technical documentation, enablement materials, and repeatable delivery frameworks to improve scalability and consistency across engagements.

Qualifications

• 3–7+ years architecting, building, and maintaining data warehouses or large-scale data environments.
• Hands-on experience with modern data platform technologies and methodologies.
• Strong troubleshooting skills — ability to diagnose and solve complex data/environment issues under time pressure.
• Excellent communication and relationship-building skills; comfortable presenting to both technical and business audiences.
• A customer-first mindset with a drive for continuous improvement and shared success.
• Experience with WhereScape’s suite of tools.

Experience Requirements

• Experienced