[Hiring] Team Lead - Account Management @Cyncly

Role Description

The Account Management Team Lead will have the opportunity to step into aspects of leadership by serving as a mentor to a team of individuals, while also managing a book of their own customers. You will be a leader on the Account Management team and will be responsible for providing knowledge and resources to your team to support them with their day-to-day questions and needs. Additionally, you will establish strong client relationships and manage a portfolio of websites and digital advertising clients.

Main Responsibilities:

• Manage a small book of business (roughly ~60 clients) while establishing and maintaining strong relationships throughout the client’s partnership with the company.
• Serve as the first line of defense for managing escalations and high-risk accounts within your team, working proactively to resolve issues, restore client satisfaction, and support account retention.
• Serve as a mentor to your team by providing knowledge and resources to support with their day-to-day questions and needs.
• Continually provide feedback that you receive from your team to department Leadership.
• Work closely with internal Support, Production, Paid Advertising and Product teams to successfully support your customers.
• Lead regular business review meetings with customers to discuss metrics and provide recommendations that result in positive client satisfaction.
• Achieve individual quarterly customer retention, upsell and cross-sell quotas.
• Make outbound phone calls and conduct webinars with current clients while maintaining an up-to-date CRM for tracking.
• Facilitate running one weekly meeting with your team to provide updates on key updates, initiatives and goals.

Qualifications

• 4+ years of experience in Account Management—preferably within a SaaS environment—and a strong background in Digital Marketing, including platforms like Google Ads, Facebook Ads, and Search Engine Optimization (SEO) strategies.
• People Skills: You are a persuasive and effective communicator—both written and verbal—with a natural ability to build rapport and foster trust.
• Business Acumen: You are a forward-thinking, results-driven professional who is committed to delivering exceptional customer experiences.
• Self-Management: You perform well under pressure, embrace change with a growth mindset, and take full ownership of your outcomes.
• Emotional Intelligence: You demonstrate self-awareness, empathy, and interpersonal sensitivity.
• Escalation Management: You approach escalations with urgency and poise.
• Customer Retention: You are deeply committed to building long-term relationships.
• Critical Thinking & Problem Solving: You are a creative and analytical thinker.

Company Description

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.

Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.