[Hiring] System Enablement Specialist @Lightspeed Commerce

Role Description

We’re looking for a System Enablement Specialist to join our System Enablement team, part of our Information Systems department.

You will be a strategic partner to our Go-to-Market (GTM) organization, acting as the essential bridge between our internal product team and go-to-market users. In this role, your purpose is to directly impact sales effectiveness by creating and delivering high-quality enablement content.

Your responsibilities include:

• Designing, creating, and delivering highly engaging, multimedia training content including dynamic presentations, instructional videos, and practical guides that make complex information "stick."
• Leading engaging live and virtual training sessions on our CRM (Salesforce), sales engagement tools, and all new system functionalities, ensuring high levels of participation, adoption, and knowledge retention.
• Leveraging new and creative means to analyze and measure enablement impact, monitor tool adoption, and identify performance gaps, providing data-driven recommendations for improvement.
• Partnering with the Product Management team to ensure enablement activities align with scope and scale of initiatives and ensuring smooth coordination.
• Acting as the critical bridge between technical/product teams and the GTM organization; mastering new features and technologies to translate their complexities into clear content for sales and other GTM stakeholders.
• Managing multiple, simultaneous enablement projects from ideation to completion using tools like Jira and other task management tools.
• Driving the adoption of new features and processes across the company, ensuring a smooth transition for all sales teams and other GTM stakeholders.

Qualifications

• A minimum of 2+ years of professional experience in Sales Enablement, Sales Operations, Technical Training, or a similar function where you’ve supported or improved sales teams.
• Hands-on experience working with Salesforce CRM is required.
• Proficiency with sales engagement tools such as Gong, along with a strong understanding of the broader sales tech ecosystem.
• Demonstrated experience with Google Workspace (Slides, Docs), and AI content creation tools (e.g., ChatGPT, Gemini, NotebookLM).
• Comfort using project management tools like Jira (or equivalent) for tracking tasks and workflows.
• Exposure to data analysis platforms such as Looker, Tableau, or similar tools.
• Excellent communication skills in English; French is considered an asset.
• Exceptional organizational abilities, with a proven capacity to adapt quickly in fast-changing or ambiguous environments.
• Strong collaboration skills, with experience partnering across internal teams to drive alignment and deliver results.
• Strategic thinking and problem-solving skills, with a proactive mindset toward anticipating challenges and shaping solutions.

Benefits

• Lots of autonomy, flexible work culture and the option of fully remote work.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback.
• Work in a team big enough for growth but lean enough to make a real impact.
• Development of very high traffic products, used at a global scale.
• Opportunities to learn and expand your skill set.
• Become a valued part of the diverse and inclusive Lightspeed culture.
• Lightspeed equity scheme (we are all owners).
• Lunch provided in select offices on scheduled days.
• Work from anywhere in the world for 60 days a year.
• Health and wellness benefit, according to local eligibility.
• Mental health online platform and counseling & coaching services.
• Volunteer day.