[Hiring] Supervisor – Client Expense & Optional Service Processing @The Cigna Group

Role Description

The job profile for this position is Sales Operations Supervisor, which is a Band 3 Management Career Track Role. You are a hands-on leader who thrives in fast-moving environments and brings clarity to complex work. In this role, you guide a skilled operations team to deliver accurate, timely client expense and optional service processing. With a balance of ambition and care, you help your team grow, improve processes, and consistently deliver work our clients can trust.

• Drive reliable, on-time execution of client expense and optional service requests by leading daily intake, prioritization, and workflow management through Wrike.
• Ensure service levels, quality standards, and turnaround times are consistently met by aligning staffing, schedules, and capacity with business demand.
• Build a high-performing team by coaching, developing, and supporting team members through regular feedback, onboarding, and skills growth.
• Strengthen operational performance by monitoring accuracy, productivity, and process adherence, and taking action to address gaps or risks.
• Lead continuous improvement within the workstream by identifying inefficiencies, standardizing workflows, updating procedures, and implementing scalable solutions.
• Partner across the Support Resolution Center and with matrix teams to support cross-functional improvements and effective load balancing during volume spikes.
• Use operational data and Wrike insights to spot trends, anticipate needs, and drive informed decisions.
• Serve as a trusted escalation point for complex issues, ensuring timely resolution and strong communication.
• Contribute to workforce planning by sharing insights on staffing needs, skills development, and hiring priorities.

Qualifications

• Minimum of 5 years of experience in client expense, sales administration, or related operational processing roles.
• At least 2 years of experience in a supervisory, team lead, or peer-lead role supporting day-to-day execution and team performance.
• Proven experience working in a high-volume, queue-based environment with shifting priorities.
• Strong working knowledge of workflow management tools such as Wrike, including intake, tracking, and prioritization.
• Demonstrated ability to collaborate across teams to drive operational consistency and process improvement.

Requirements

• Bachelor’s degree in business, operations, or a related field (preferred).
• Experience updating standard operating procedures or supporting process documentation (preferred).
• Comfort using data and metrics to guide decisions and communicate recommendations (preferred).

Benefits

• Comprehensive range of benefits focused on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Annual salary range of 66,400 - 110,600 USD, depending on relevant factors.
• Eligibility to participate in an annual bonus plan.