[Hiring] Strategic Account Manager II @Playlist

Role Description

The Strategic Accounts team at ClassPass is responsible for the vision, growth, and development of key strategic partners across the Strategic Accounts organization. This role is essential to ClassPass’s continued expansion and success, managing the HQ relationship, as well as at times, top performing franchisee relationships, for some of the most influential fitness and wellness brands in North America. As a Strategic Account Manager, you will own a portfolio of high-value accounts, acting as the General Manager (GM) for your book of business. You’ll work closely with C-suite leadership within your partners' organizations to drive growth strategies. Your role will combine strategic planning, relationship management, cross-functional communication, and data-driven analysis to deliver impactful solutions and results.

This role will require occasional travel, up to two times per quarter to meet with ClassPass partners and accounts.

Qualifications

• 5+ years of experience in strategic account management, consulting, client success, or business development (preferably in SaaS, at a B2C marketplace technology company, or at a consulting firm)
• Deep understanding of ClassPass business model
• Unparalleled executive presence with propensity to develop deep customer relationships at the C-suite level rooted in mutual trust & respect
• Incredible bias-for-action and ability to drive strategic initiatives with minimal guidance necessary
• Strong ability to put together visual & data-driven narratives to drive strategic outcomes
• Strong fluency in data analytics & corresponding systems (e.g., Snowflake, Tableau, Excel, etc.)
• Strong understanding of ClassPass optimal terms & conditions with ability to draft contract agreements to govern relationships driving optimal results for ClassPass
• Highly organized with an ability to thrive in a fast-paced, ever-evolving environment
• Track record of high performance in managing large, complex relationships and driving business growth
• Experience collaborating with internal teams (product, operations, marketing) to deliver creative, high-impact solutions
• Based in North America within a major US city (preference for NYC, LA, CHI, MIA, SF, Boston), or in North America within a direct flight to NYC and LA

Requirements

• The primary strategic goal of this role is to maximize the success of partners on ClassPass by driving as much revenue as possible to the partner.
• Optimize all ClassPass partner configurations (i.e., full schedule access, floor rates, adoption of partner campaigns, adoption of SmartTools, adoption of latest Terms & Conditions, etc.)
• Contribute to the expansion of partners to additional locations and retain all venues within each brand's portfolio.
• For any brands that are not leveraging Mindbody, strive to convey the value of “better together” and pass any applicable introductions to a Mindbody Strategic Account Executive.
• Leverage strong analytical skills and consultative communication style to lead data-driven growth strategy discussions with partners, including expansion opportunities and contractual renewals (e.g., increasing locations, sales growth, and profitability).
• Collaborate with partners to understand their needs and co-create tailored solutions that drive business success.
• Serve as the strategic primary point of contact for your portfolio of ClassPass partners, resolving any issues that arise and ensuring high satisfaction.
• Partner with associate SAM team members to handle non-strategic partner work.
• Build and maintain relationships with C-suite executives and key leaders in strategy, marketing, and operations within partner organizations.
• Serve as a mentor and leader amongst peer set, helping to coach and mentor team members and propagate the strategic vision of the company.
• Act as “voice of ClassPass strategic accounts” in key cross-functional DACIs & initiatives.
• Support team members on their strategic conversations, providing guidance to ensure optimal outcomes for the business (including but not limited to key venue churn save conversations).
• All other duties as assigned.

Benefits

• The base salary range for this position in the United States is $86,000 to $110,000.
• The total compensation package for this position may also include a performance bonus, benefits, and/or other applicable incentive compensation plans.