[Hiring] Strategic Account Manager @Walker Bowen Talent Partners

Role Description

This is a remote position.

As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.

Key Responsibilities

• Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
• Lead data-driven conversations with clients to enhance membership services and overall performance
• Identify and drive expansion opportunities within the embedded account base in partnership with Sales
• Lead expansion implementations in coordination with Strategic Accounts leadership
• Partner with Operations to define, implement, and monitor performance measures and operational goals
• Proactively identify, address, and resolve operational and account-related issues
• Provide performance insights and growth recommendations to internal leadership
• Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
• Facilitate contract implementation, training, and compliance requirements
• Lead development of operational procedures and project management initiatives tied to client contracts

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
• Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
• Strong written and verbal communication skills
• Analytical mindset with ability to interpret data and drive insights
• Ability to manage multiple stakeholders and build consensus across teams
• Strong organizational and project management skills

Preferred Qualifications

• Experience in consulting or solutions architecture
• Experience with HubSpot or other CRM platforms
• Experience working in fast-paced, high-growth environments

Benefits

• Remote-first work environment
• Competitive salary, annual bonus opportunities, and equity options
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO, paid company holidays, and paid parental leave
• Career growth and development opportunities in a mission-driven organization