[Hiring] Strategic Account Manager @Fingerprint

Role Description

The Strategic Account Manager (SAM) owns the commercial success, growth, and long-term partnership of Fingerprint’s most strategic customers. This role is responsible for renewals, expansions, and multi-year account strategy, working in close partnership with Strategic CSMs, Customer Success Engineers (CSEs), Sales, and Product.

The Strategic Account Manager acts as the CEO of the account from a commercial perspective, ensuring customers continue to realize increasing value from Fingerprint while expanding adoption across teams, use cases, and geographies. This is a highly visible role that requires strong executive presence, deep business acumen, and the ability to navigate complex customer organizations.

What You’ll Be Doing:

• Account Strategy & Commercial Ownership
  • Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations.
  • Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition.
  • Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions.
  • Ensure on-time, predictable renewals with clear forecasting and risk mitigation.
• Expansion & Growth
  • Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases.
  • Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations.
  • Build and maintain a healthy, accurate expansion pipeline for assigned accounts.
  • Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment.
• Executive Relationships & Stakeholder Management
  • Build trusted relationships with senior decision-makers and economic buyers within each account.
  • Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage.
  • Act as a senior point of escalation for commercial and relationship-driven issues.
  • Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership.
• Cross-Functional Collaboration
  • Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.
  • Partner closely with:
    • Strategic CSMs (value realization, adoption, outcomes)
    • Strategic CSEs (technical depth, integrations, architecture)
    • Account Executives (territory alignment, expansion strategy)
    • Product (feedback, roadmap alignment, betas)
    • Marketing (case studies, customer quotes, joint marketing opportunities)
• Forecasting & Reporting
  • Own renewal and expansion forecasting for assigned accounts.
  • Maintain high pipeline accuracy and visibility in SFDC.
  • Track and report on key commercial metrics, risks, and opportunities.

Qualifications

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS.
• Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups.
• Strong track record of renewals, expansions, and long-term account growth.
• Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data).
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Requirements

• Location Preference: Remote, anywhere in the US.

Benefits

• For US-based employees, the cash base compensation range for this role is $110,000 - $130,000 (OTE $150,000 - $180,000).
• Standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies.
• Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise.
• Offers vary depending on relevant experience, education, certifications/licenses, skills, training, and market conditions.