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Sales / Business
Strategic Account Manager
@NationsBenefits, LLC
[Hiring] Strategic Account Manager @NationsBenefits, LLC
Apr 04, 2025 - NationsBenefits, LLC is hiring a remote Strategic Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
NationsBenefits is seeking a Client Services Manager with 3-5 years of experience in account management, client support, or healthcare operations. The Client Services Manager will serve as the primary point of contact for assigned health plan partners, ensuring seamless program delivery, client satisfaction, and performance excellence. This individual will work cross-functionally with internal teams to resolve client issues, monitor program performance, and identify opportunities for program enhancements and growth.
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Client Account Management:
- Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded.
- Develop a deep understanding of client benefit programs and ensure proper execution across all departments.
- Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships.
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Operational Execution:
- Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications.
- Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently.
- Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations.
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Process Improvement:
- Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience.
- Maintain accurate documentation of client program details, processes, and system configurations in Confluence.
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Process Improvement & Client Growth:
- Identify opportunities to enhance operational processes, reduce inefficiencies, and improve the overall client and member experience.
- Collaborate with Client Services leadership and Sales teams to identify cross-sell and upsell opportunities for additional NationsBenefits products and services.
- Assist in developing client expansion materials, sales presentations, and proposals.
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Cross-Functional Collaboration:
- Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables.
- Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution.
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Reporting & Insights:
- Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization.
- Prepare and present Monthly Reports, Quarterly Business Reviews (QBRs), and ad hoc client performance analyses.
Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field.
- 3-5 years of experience in client services, account management, or program management, preferably within healthcare, insurance, or a managed care organization.
- Prior experience managing client relationships and driving program performance in a fast-paced environment.
Requirements
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).
- Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus.
- Familiarity with JIRA, Confluence, or other project management tools is preferred.
- Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems.
Benefits
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Excellent communication and presentation skills, capable of engaging with senior-level clients and internal stakeholders.
- Ability to work both independently and collaboratively in a cross-functional team environment.
- Client-focused with a commitment to delivering high-quality results.
Location
Open to remote & hybrid in the Miami Metropolitan Area.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
