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Sales / Business
Sr. Technical Account Manager
@Highspot
[Hiring] Sr. Technical Account Manager @Highspot
Apr 01, 2025 - Highspot is hiring a remote Sr. Technical Account Manager. đź’¸ Salary: $130,000 - $202,000 cad. đź“ŤLocation: Canada.
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Role Description
Join us on an exciting journey as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision.
- Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions.
- Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments.
- Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively.
- Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering to ensure customers harness the full potential of our solutions.
- Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success.
- Identify opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback.
- Manage customer expectations and deliverables through effective communication and stakeholder management.
Qualifications
- 5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role.
- Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications.
- Strong understanding of software development processes and methodologies.
- Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst customers.
- Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions.
- Capacity to manage multiple projects and clients concurrently.
- Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs.
Requirements
- This position is available either in-office or remote, as applicable, at the following locations:
- Alberta, Canada - Remote
- British Columbia - Remote
- Ontario - Remote
- Base salary range: $130,000 - $202,000 CAD. Employees are eligible to receive stock options and may also receive other forms of compensation.
- The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Benefits
- Comprehensive medical, dental, vision, disability, and life benefits
- Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
- Flexible PTO
- Generous Holiday Schedule + 5 Days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health recharge)
- Flexible work schedules
- Access to Coaches and Therapists through Modern Health
- 2 Volunteer days per year
- Monthly transportation allowance for employees that work in our Vancouver Hub location
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
$130,000 - $202,000 cad
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
