[Hiring] Specialized Account Manager @Agoda

Role Description

As a Specialized Account Manager, your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in Vietnam. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

• Identify, pitch and build new supplier relationships for Agoda focusing on the B2B and wholesale market.
• Introduce and explain the strategic benefits of the new B2B solution product.
• Grow bookings, revenues and gross profit of assigned hotel partners.
• Using data to develop business solutions and maximize Agoda’s accommodation availability, content competitiveness and business growth for the hotel partners.
• Evaluate existing partnerships and determine if any actions needed to optimize the performance.
• Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions.
• Formulate project ideas, determine where opportunity exists and implement new approaches.
• Work in a data-driven environment.
• Research and troubleshoot rate and availability issues to help hotels maximize their booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
• Prepare pitch presentations and materials.
• Manage regular weekly/monthly supplier and internal reports.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Minimum 5 years’ experience in account management, business development, or supply/e-commerce role.
• Strong interpersonal skills and ability to influence external/internal stakeholders.
• Think out-of-the-box to develop and implement solutions for unique challenges when negotiating with hotel partners.
• Ability to drive insights out of data and articulate the findings.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• A team player with a professional “get it done” attitude and work ethic.
• Strong prioritization and planning skills; must be comfortable with making trade-offs.
• Curiosity to learn and willingness to try new approaches. Comfortable in a two-way feedback culture.
• Adapts well to and is energized by change.

Requirements

• B2B and wholesale markets experience preferred.
• Experience in hotel or travel industry, especially OTA channels preferred, but not necessary.

Company Description

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.