[Hiring] Solution Engineer @Contentful

Role Description

Contentful exists to help our customers deliver compelling customer experiences with content at the heart of the conversation. As a Solution Engineer, you will play a critical role in helping our customers and prospects understand the role of content in a modern composable digital landscape.

Imagine yourself as a co-pilot on sales opportunities. You will work with your Account Executives in lock-step through key phases of the sales cycle including:

• Technical discovery
• Product presentations
• Collaborative solution design sessions
• Interactive trials
• Proofs of concept

You will build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends.

This is a dynamic role that allows you to be part of a growth company where you can make an impact on sales results, help drive and influence the direction of the Solution Engineering function, work within a positive culture, and continue to grow and expand your career.

What to expect?

• Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more.
• Become proficient in the Great Demo presentation framework.
• Learn the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions.
• Create deep relationships across the business: sales, marketing, product, partnerships, and others.
• Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives.
• Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision.
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proofs of concept.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales.
• Travel onsite with customers when necessary.
• Work on exciting internal projects that impact how the Solution Engineering team works and grows.
• Strong leadership and a safe environment to be you and grow your career.

Qualifications

• The desire to work in a dynamic environment
• Experience working with a Content Management Platform or similar Marketing Technology as either a new SE, or as a practitioner.
• Some solution engineering experience may be beneficial, but not necessarily required if you are a seasoned developer who has built and delivered digital experiences for customers.
• Strong communication skills that demonstrate the ability to clearly and sympathetically convey business and technical knowledge.
• A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders.
• A natural curiosity for how technology drives change and how that transfers into business value.

Requirements

• An individual that understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy.
• Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position.
• Exposure to front-end technologies such as React, NextJS, Vercel, etc.

Benefits

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs
• Full-time employees receive equity for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees