[Hiring] Senior Telephone Account Manager @Kinatico

Role Description

Are you ready to be Kin-a-t-i-can? Join a growing global leader in Reg-Tech as a Senior Telephone Account Manager. If you're a seasoned relationship builder who is commercially sharp, confident on the phone, and genuinely energized by growing accounts — we want to hear from you!

This is not a reactive role. You'll own a portfolio of mid-tier clients end-to-end — proactively driving retention, upsell, and expansion through high-quality outbound engagement. You'll be the person who picks up the phone first, builds trust before it's needed, and shows clients what they're missing before they think to ask.

The role is structured as 70% outbound and 30% inbound, with a clear commercial bias. You'll operate above day-to-day client services — focused on account health, contract management, and revenue growth across your portfolio.

Qualifications

• A natural, confident communicator — you build rapport quickly and know how to read a client's tone before they've finished their sentence.
• Commercially sharp with the ability to identify upsell and expansion opportunities and close them with confidence.
• Structured and disciplined in managing a large, diverse portfolio — you don't need to be chased.
• High emotional intelligence — you know when to push and when to listen.
• Resilient and self-motivated — comfortable with objections, energized by outcomes, and capable of sustained high-volume outbound activity.
• A strong written communicator — professional and concise in emails, proposals, and account correspondence.
• Proficient in CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite.
• 10+ years of experience in telephone-based account management, inside sales, or customer success — ideally within SaaS, HR technology, compliance, or professional services.
• Previous experience in compliance or background screening platforms is highly regarded.
• Tertiary qualification in Business, Commerce, or a related field is desirable — but experience will speak louder.

Requirements

• Proactively call and engage a defined portfolio of existing mid-tier clients to drive retention, upsell, and cross-sell opportunities.
• Run structured, calendar-driven outbound call and email campaigns to ensure regular, meaningful touchpoints across all allocated accounts.
• Identify commercial opportunities through account reviews and translate them into revenue outcomes.
• Deliver compelling product demonstrations and capability presentations over the phone.
• Negotiate commercial terms, pricing, and service arrangements confidently and professionally.
• Own your sales pipeline — tracking activity, forecasting accurately, and reporting outcomes to management.
• Focus on retention and renewals of allocated mid-tier accounts.
• Serve as the first point of escalation for inbound account queries, contract questions, relationship concerns, and expansion plans.
• Resolve client enquiries promptly and professionally, ensuring a seamless and high-quality customer experience.
• Onboard new SME clients and manage the full lifecycle from implementation through to embedded, self-sufficient use.
• Conduct regular scheduled account reviews if required verbally and in writing, assessing product usage, satisfaction, and forward opportunity selling.

Benefits

• Flexible and supportive work environment.
• A culture of development and recognition, we want our people to thrive!
• Work for an ASX listed company and a leader in Reg-Tech.
• Join the company at an incredibly exciting time and enter a world of energy, enthusiasm, and innovation.

Company Description

Where our passion, talent, delivery, and impact collide, our purpose lies. Powering insights for better, safer workplaces — helping organisations to know their people. We are a global leader in Reg-Tech, listed on the ASX, with a team culture built on individuality, integrity, and impact.