[Hiring] Senior Technical Account Manager @Cast AI

Role Description

Cast AI is expanding its Customer Success presence in South Korea, one of our key growth markets in APAC, and we're looking for a Senior Technical Account Manager to manage important customers in this region.

As a Senior TAM, you will be the technical leader and trusted advisor for your assigned accounts, independently managing complexity across enterprise Kubernetes environments and building the deep, long-term relationships that drive real outcomes. This is a high-impact role at a fast-growing company where your work will be visible from day one.

A Glimpse into the Customer Success Team

• Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients.
• They are the bridge between our customers and the wider Cast AI organization, representing the customer's voice to Cast AI and the voice of Cast AI to the customer.
• The team ensures that our customers are successful in their use of our platform.

Qualifications

• Located in Seoul.
• Business-level fluency in English; Korean fluency required for customer-facing work.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of hands-on experience working with Kubernetes in production environments, including deep expertise in cluster architecture, workload optimization, and incident resolution.
• CKA, CKA, CKS, or equivalent advanced certifications strongly preferred.
• 5+ years of professional experience in cloud computing across one or more major platforms (AWS, Azure, GCP), with demonstrable expertise in cost optimization, infrastructure design, and FinOps principles.
• Proven track record of owning enterprise accounts end-to-end — including renewals, expansion, and executive relationship management.
• Ability to lead technical discussions at the architect and VP level, as well as translate complex infrastructure concepts for business stakeholders.
• Strong executive presence, outstanding written and verbal communication skills, and the ability to operate autonomously in a fast-paced, distributed environment.
• Prior experience in a technical pre-sales, solutions architecture, or senior TAM capacity at a cloud-native or SaaS company is a strong plus.

Responsibilities

• Technical Leadership: Serve as the primary technical authority for your portfolio, acting as the first point of escalation and an extension of your customers' engineering teams.
• Strategic Account Ownership: Build and maintain executive-level relationships; develop multi-year account plans that align Cast AI's roadmap to customer business outcomes.
• Customer Onboarding: Lead complex technical onboarding across enterprise-scale Kubernetes environments, coordinating cross-functionally with engineering, product, and support.
• Renewals & Expansion: Own the renewal process and proactively identify and execute upsell and cross-sell opportunities in partnership with Account Executives.
• FinOps Business Reviews: Lead monthly and quarterly business reviews (remote and in-person), presenting cost savings, automation outcomes, and strategic recommendations backed by data.
• Voice of the Customer: Synthesize customer feedback into actionable product insights; act as an internal advocate influencing Cast AI's roadmap.

Benefits

• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement.
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

Hiring process

• Screening call with Recruiter
• Hiring Manager interview
• 1-2 additional interviews based on the role
• Culture Check interview with an executive

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.

*Please note that Cast AI does not provide any form of visa sponsorship/work permit.