[Hiring] Senior Sales Operations Analyst @Standard Aero

Role Description

As a Senior Sales Operations Analyst, you’ll be responsible for providing critical support to Regional Sales Managers across customer service, program coordination, and sales operations. This position ensures that sales teams are fully enabled to focus on customer acquisition and growth, while the Sales Support Manager manages internal processes, customer follow-up, and cross-functional coordination.

• Manage inbound customer inquiries, ensuring timely, professional responses and issue resolution through coordination with programs, operations, and technical teams.
• Track, monitor, and follow up on sales opportunities, renewals, and contracts.
• Support forecasting, pipeline management, and CRM reporting (e.g., Salesforce).
• Coordinate cross-functional activities, timelines, and deliverables to support sales campaigns, programs, and customer needs.
• Partner with Regional Sales Managers and internal teams to ensure contractual and service commitments are met.
• Support customer meetings, program reviews, bid development, and contract updates.
• Develop and maintain dashboards for sales performance, customer satisfaction, and financials.
• Assist with financial analysis, budgets, margins, payment coordination, and collaboration with finance and credit teams.
• Resolve customer issues, complaints, disputes, and escalations, contributing to continuous improvement initiatives and enhanced customer experience.
• Demonstrate initiative, accountability, and leadership; build cross-departmental relationships; actively participate in meetings and strategy discussions; and model company values and customer-first principles.

Qualifications

• Bachelor's degree or equivalent combination of experience in sales support, program management, customer service management, or a related field required.
• Demonstrated ability to manage multiple priorities and meet weekly and monthly deadlines in a fast-paced environment.
• Financial and business acumen with experience in forecasting and reporting, including pipeline tracking and monthly/quarterly business reviews.
• Proficiency with CRM platforms (e.g., Salesforce), Microsoft Office (Excel, PowerPoint, Word), and project management tools.
• Must be willing to travel occasionally as needed to support Regional Sales Managers and key customer engagements.

Benefits

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Company Description

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.