[Hiring] Senior Sales Assistant @DCX

Role Description

The DCX Client Services Home-Based Sales Assistant is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.

• Creating proposals, quotes, and opportunities.
• Compiling apparel and branded merchandise data for sales presentations.
• Creating sales presentations in industry tools like Sage & Canva.
• Documenting all estimate and order-related activities.
• Managing and ensuring records of customer interactions, transactions, comments, and complaints are kept up to date.
• Managing a high volume of inbound and outbound emails.
• Providing general day-to-day customer service to clients and internal interfacing with the Purchasing Manager.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Managing the customer proof approval process to ensure approvals are received, reviewed, and documented in a timely manner.
• Other sales or business-execution tasks as assigned by the president.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1-2 years of direct Promotional, Customer Service, or Order Management role.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in both Microsoft and Google applications.
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Comfortable with social media marketing.
• Direct experience in the promotional industry or comparable.
• Customer facing experience with a proven ability to adapt to and respond to diverse personalities and interests.
• Proficient in Microsoft Office applications - particularly Excel.
• Basic math skills (PEMDAS).

Requirements

• A highly proficient communicator in both spoken and written English.
• Strong organizational and time management skills.
• Strong customer service orientation.
• Ability to prioritize, multitask, be flexible, and meet deadlines.
• Excellent problem-solving skills.

Benefits

• Salary Range: Php 45,000 - Php 50,000.
• Industry: Promotional Products.
• Job Type: Full-time.
• Work Shift: 8:00 AM - 5:00 PM MST (USA).
• Workdays: Monday through Friday (USA).
• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.