[Hiring] Senior Renewals Specialist @Hack The Box

Role Description

Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity!

✨The core mission of the Federal Sr. Renewals Specialist:

• Responsible for renewing, up-selling, and optimizing license subscription contracts for the US federal government.
• Ensure seamless contract continuation by negotiating favorable terms that align with government regulations, mission needs, and company goals.
• Build key relationships with budget holders, contracting departments/officers, and resellers.
• Become a trusted advisor for all contract requests.
• Deliver the renewal process for assigned accounts.
• Identify HTB platform usage trends and other important information to generate meaningful proposals for customer renewals.

🍺 The fellowship you’ll be joining:

• Reporting to the Head of Renewals, part of the Customer Success department and the Renewals team.
• Connect with multiple internal stakeholders (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance).
• Improve workflows and manage your own schedule.
• Clear communication, high organizational skills, teamwork, and some experience in general administration are required.

⚔️ Technology tools & weapons you’ll be using:

• Hubspot
• ChurnZero
• Pandadoc
• Jira
• Slack

🚀 The adventures that await you after becoming the Federal Sr. Renewals Specialist at Hack The Box:

• Own the renewal process for a portfolio of HTB Federal customers.
• Take care of all administrative duties relating to renewals.
• Build effective relationships with commercial contacts within our Federal client base.
• Understand and follow the sales process for different departments within the USG.
• Engage directly with customers to propose the value proposition of HTB’s products & solutions.
• Collaborate with different internal stakeholders.
• Forecast and track account-based metrics.
• Regularly update and utilize internal systems (Hubspot and ChurnZero).
• Develop deep expertise and understanding of Hack The Box products.
• Ability to work within a global company.

Qualifications

• 5+ years experience with contract renewal/account management.
• Customer service or/and administration experience.
• Experience working within the US government.
• A deep understanding of the complexities of US government procurement and contracting.
• Understanding of how to appropriately respond to RFQs and RFPs.
• Experience in negotiating complex, multi-year agreements.
• Strong process management and financial acumen.
• Ability to overcome customer objections.
• Self-starter with a positive attitude and strong work ethic.
• Strong interpersonal and problem-solving skills.
• Ability to communicate effectively with customers by email and verbally.
• Willingness to contribute new ideas for improving the renewals procedure.
• Experience using Hubspot/ChurnZero would be considered a strong asset.

Benefits

• USD 90,000-102,000 OTE (80/20 split).
• Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box).
• 401K w/ employer match.
• Employer-paid Life and AD&D Insurance.
• Supplemental Life Insurance.
• Short-term and Long-term Disability.
• Healthcare and Dependent Care FSA.
• Paid paternity & maternity leave.
• 25 annual leave days.
• Home Office Allowance.
• Dedicated budget for training and professional development.
• State-of-the-art equipment.
• Full access to the Hack The Box lab offerings.

Company Description

Hack The Box (HTB) is the cybersecurity upskilling and talent development platform trusted by individuals, enterprises, and government agencies to sharpen offensive and defensive capabilities. Powered by a vibrant global community and hands‑on, real‑world training, HTB helps security teams practice like attackers, validate skills continuously, and move faster against emerging threats.

We’re scaling rapidly across the enterprise market—especially in Financial Services, MSSPs, and Technology—and we’re just getting started.