[Hiring] Senior Manager, Solutions Engineer @BuildOps

Role Description

As our Sales Engineering Manager, you will lead the Solutions Engineering team supporting our Corporate and Mid-Market segments. This is a high-impact, dual-focus role: developing and managing a team of talented SEs while building the operational foundation — the playbooks, coaching frameworks, and deal processes — that makes excellent SE work repeatable and scalable.

You will report directly to the Director of Solutions Engineering and serve as the primary SE partner to Corporate and Mid-Market Sales leadership. This role is 100% remote and open to candidates anywhere in the US.

Responsibilities

• Team Leadership and Development
  • Directly manage Solutions Engineers supporting the Corporate and Mid-Market segments
  • Own 1:1s, performance management, and individual development plans for each SE
  • Build a strong coaching culture with consistent, actionable feedback on discovery quality, demo execution, preparation, and deal strategy
  • Partner with the Director of SE and Sales leadership on headcount planning, role design, and hiring
• SE Operating Rhythm
  • Design and facilitate SE deal reviews for Corp and MM: structured agendas, clear ownership, and documented follow-ups
  • Lead demo reviews and call analysis sessions focused on elevating discovery, storytelling, and customer alignment
  • Run weekly team ceremonies — standups, office hours, and enablement sessions — that keep SEs informed, aligned, and prepared
  • Ensure learnings from team ceremonies are captured and incorporated into playbooks and ongoing training
• SE Operating System
  • Develop and maintain standardized discovery frameworks and templates tailored to downmarket segments
  • Codify demo patterns, talk tracks, and best-practice flows for core use cases and product areas
  • Implement pre-call preparation checklists and define clear expectations for SEs and their AE partners
  • Define a repeatable onboarding and ramp plan for incoming SEs
  • Introduce lightweight QA scorecards for discovery, demos, and technical validation — and coach consistently against them
• Deal Forecasting and Technical Risk Management
  • Implement and maintain consistent SE deal scoring across Corporate and Mid-Market opportunities
  • Use SE scores to identify technical risk or misalignment early and drive corrective action with AEs
  • Partner with frontline Sales managers so SE input becomes a reliable, visible component of the forecast
  • Surface recurring product or solution gaps through SE scoring and route findings to Product and Professional Services
• Sales Partnership
  • Serve as the primary SE counterpart to Corporate and Mid-Market AEs and Sales managers
  • Clarify and enforce SE rules of engagement for downmarket segments
  • Protect SE capacity by redirecting mis-routed or low-value requests to appropriate resources
  • Collaborate with Enablement, RevOps, and Product on initiatives that improve joint SE and Sales execution

Qualifications

• 5+ years in Sales Engineering, Solution Consulting, or a comparable pre-sales role within B2B SaaS
• 2+ years of people management or formal team leadership in a sales engineering context
• Experience supporting mid-market or commercial accounts with multi-stakeholder, complex sales cycles
• Demonstrated coaching ability — you deliver feedback that is specific, constructive, and drives measurable improvement
• Proven track record of building or improving SE process: playbooks, QA frameworks, discovery templates, or onboarding programs
• Strong communication and facilitation skills across 1:1s, team settings, and cross-functional partnerships
• Ability to prioritize effectively and operate with confidence in a high-growth environment

Requirements

• Background in or around the construction or field service industry (HVAC, MEP, fire, mechanical, electrical, or specialty contracting)
• Experience in a segment-based SE model (Enterprise / Mid-Market / Corporate / Install Base)
• Familiarity with field service management, project management, or ERP and accounting platforms
• Experience leveraging AI or automation tools to streamline SE workflows

Travel

This role is primarily remote with approximately 10–15% travel, including customer onsite visits, industry events, and company offsites throughout the year.

Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers