[Hiring] Senior Group & Catering Sales Manager @Sole Miami, a Noble House Resort

Role Description

The Senior Group & Catering Sales Manager is responsible for generating, managing, and maximizing group room, meetings, and catering revenue for the hotel. This role serves as a senior individual contributor and strategic leader within the Sales Department, focused on driving profitable group and event business while delivering exceptional client experiences.

• Proactively solicits new business, manages key accounts, negotiates complex contracts, and partners closely with operations teams to ensure seamless event execution.
• Provides mentorship and guidance to junior sales team members and supports departmental strategy, forecasting, and revenue optimization efforts.
• Open to working remotely within Florida, with regular visits to property when needed.

Qualifications

• Bachelor’s degree in Hospitality, Business, Marketing, or a related field preferred.
• 5–8 years of hotel group and/or catering sales experience, with demonstrated success in a senior or strategic role.
• Experience managing complex group programs and events preferred for similar size locations.
• Strong working knowledge of hotel sales and catering systems (Delphi.fdc, Opera, Salesforce, or similar).
• Proficiency with Microsoft Office and sales reporting tools.
• Advanced contract negotiation and financial analysis skills.
• Strong understanding of hotel operations and group business flow.

Requirements

• Proactively solicit and close group room blocks, meetings, conventions, and catering events to achieve and exceed revenue goals.
• Develop and maintain a strong pipeline of new and repeat group business.
• Negotiate complex contracts including room rates, concessions, meeting space, and catering minimums.
• Maximize total hotel revenue through rate integrity, space optimization, and upselling strategies.
• Actively participate in revenue strategy meetings and collaborate with Revenue Management.
• Serve as the primary point of contact for assigned key accounts and high-value group clients.
• Build long-term relationships through consultative selling and personalized service.
• Conduct site inspections, client meetings, and familiarization tours.
• Manage group business from inquiry through contract, detailing, and post-event follow-up.
• Resolve escalated client issues with professionalism and urgency.
• Lead internal communication for assigned groups and events, ensuring accurate handoff to Catering, Banquets, Front Office, AV, Housekeeping, and Accounting.
• Review and approve Banquet Event Orders (BEOs), group resumes, and event documentation.
• Participate in and lead pre-event, pre-convention, and post-event meetings.
• Ensure event execution aligns with contracted expectations and brand standards.
• Serve as a mentor and subject-matter expert for Group & Catering Coordinator and Conference Service Manager.
• Support training, onboarding, and best-practice development within the sales team.
• Share market insights, account intelligence, and sales strategies with department leadership.
• Assist with workflow prioritization and coverage during peak business periods.
• Actively contribute to sales strategy, forecasting, budgeting, and pacing analysis.
• Maintain accurate account and opportunity data in sales systems (e.g., Delphi.fdc, Opera).
• Monitor performance against revenue goals and identify gaps or opportunities.
• Ensure compliance with hotel, brand, and financial policies.

Benefits

• Health Benefits Package: Medical/Dental/Vision/EAP.
• Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance.
• 401k plan--with employer match after one year of employment.
• Paid days off--holidays/personal/vacation/sick.
• On-Demand Pay - Your Pay before Payday.
• Parking.
• Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide).
• Career growth opportunities and recognition programs.
• Educational Assistance Program.