[Hiring] Senior Franchise Business Consultant @Honor

Role Description

Franchise Business Consultants (FBC) are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand. FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive action plans, and overseeing franchisees’ accountability and growth objectives.

As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees—leveraging data, insight, and coaching to drive business performance, operational excellence, and execution—helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees.

• This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location.
• Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars.
• This role requires occasional travel and attendance at key quarterly, semi-annual, and annual events including regional meetings and franchise owner conferences.
• Approximately 65% of the time will be spent engaging directly with franchisees in their assigned book of business.

Qualifications

• Required Bachelor of Arts degree
• Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs)
• Desirable experience in Data / Analytics and Information Systems, Franchise Management, and Management Consulting
• Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management

Requirements

• Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as improve revenue, profitability, and operational efficiency.
• Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps.
• Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations.
• Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network.
• Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making.
• Exemplify core company leadership principles including:
• Mission First: Prioritizing decisions that improve long-term brand health and owner success.
• Relentlessly Focus on Clients: Guiding franchisees to make decisions that improve client outcomes.
• Fly High and Dive Deep: Leading high-level strategic conversations and conducting deep-dive business reviews.
• Build Trust: Being a credible, honest advisor to franchisees and delivering tough feedback.

Benefits

• The annual base salary range for this role is $142,200 - $158,000, commensurate with the candidate's experience and qualifications.
• Honor offers equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including a zero-cost plan for employees.
• Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• A generous time off program and Employee Assistance Program.

Company Description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.