[Hiring] Senior Client Success Director @Matrix Medical Network

Role Description

The Senior Client Success Director develops relationships with larger and more complex clients to increase revenue.

• Pursues relationships with potential new lines of business
• Identifies business opportunities to upsell products and services to current businesses
• Drives retention and growth among client portfolio by understanding their unique business needs
• Ensures that products and services consistently meet client needs
• Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal
• Advises internal teams on product and service improvements based on client feedback
• Responsible for building, maintaining, and communicating account plans across the internal cross-functional account team
• Work is highly independent, may assume a team lead role, and serves as a specialist on complex client matters

• Implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth
• Establishes and maintains strong client relationships through regular contact, including both face-to-face and virtual meetings, telephone, and email communication
• Identifies and pursues opportunities for Matrix to deliver additional value to clients through service area expansion or service offering expansion
• Develops and sets business objectives and targets based on client expectations
• Establishes strategic and operational metrics and monitoring processes that reflect the status and health of client programs and relationships
• Leads cross-functional efforts to develop targeted action plans to resolve issues and maintain client satisfaction
• Leads interactions with the most strategic accounts and fosters relationships at all levels of both organizations including executive-level interactions
• Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends
• Other duties as assigned

Qualifications

• Analytical Skills
• Business Development
• Communication and Presentation Skills
• Customer Relationship Management (CRM) software
• Customer Satisfaction and Retention
• Growth Mindset
• Healthcare Industry Experience
• Key Account Management
• Organizational Goal Setting
• Relationship Development
• Strategic Planning

Requirements

• 7+ years of experience
• Bachelor's degree

Benefits

• Medical, Dental, Vision
• Paid time off
• Paid holidays
• 401K with company matching
• Voluntary life insurance
• Short term disability
• Long term disability
• Employee assistance program
• Health savings account
• Flexible spending accounts
• Additional voluntary benefits available