[Hiring] Senior Business System Analyst @Twilio

Role Description

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr BA, OLM will work within the Sales Automation team to support, build and maintain solutions for the opportunity lifecycle value stream.

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies.
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.
• In partnership with the product owner and Technical Lead, own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
• Engage in requirement gathering and stakeholder management for the prioritized work.
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions.

Qualifications

• 4-8 years of experience with Salesforce implementation, Support and Maintenance.
• Must have experience with Salesforce admin work and Sales Cloud / opportunity management.
• Demonstrated ability to understand business needs and translate user requirements into system requirements.
• Salesforce Admin Certification.
• Advanced knowledge of and experience with Salesforce Flow.
• Strong presentation, communication, and facilitation skills.
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail.
• Experience collaborating with a global team.

Requirements

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications (Desired).
• Experience designing and building in Salesforce for a large user base (2000+).
• Prior technical consulting experience.
• Analytics, SOQL and SQL experience.
• Experience partnering with third-party tool vendors and collaborating on feature implementation.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• Additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Company Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.