[Hiring] Senior Account Manager @Modernize Home Services

Role Description

360 Finance is seeking a driven and adaptable Senior Account Manager to fuel success and growth for our customers within our rapidly expanding point-of-sale financing product. Preference given to applicants living in the Northeast or Midwest United States and/or Eastern time zone.

This role goes beyond traditional account management. You’ll be responsible for strategically upselling, consulting, and nurturing partnerships with decision-makers at home services companies generating $5M–$400M in annual revenue. Your primary focus will be helping contractors successfully implement and adopt 360 Finance solutions to increase close rates and drive revenue.

As the primary point of contact for a portfolio of 60+ active customers and branch locations, you’ll collaborate closely with internal teams—including lender operations, sales, product, and engineering—to ensure high standards of service, smooth onboarding, and measurable performance outcomes. You will also support new customer accounts as they are signed by the sales team, ensuring a seamless transition into long-term success.

Responsibilities

• Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management.
• Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.
• Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value.
• Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization.
• Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base.
• Monitor account health, identify risk factors, and proactively drive product satisfaction and usage.
• Analyze data and client feedback to identify risk factors and optimize performance.
• Prepare and deliver ongoing account performance reports.
• Uphold our core values and collaborate positively across departments.

Qualifications

• 4+ years of total account management experience, including:
• 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus.
• Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred.
• Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus.
• Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips.
• Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform.
• Strong analytical skills and business acumen to drive performance and decision-making.
• Proven ability to manage onboarding through renewal while building strategic partnerships.
• Comfortable navigating ambiguity and managing shifting priorities.
• Highly organized and process-driven with strong attention to detail.
• Bachelor’s degree preferred or equivalent experience.

Requirements

• The expected salary range for this position is $80,000 USD to $95,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
• The salary may be adjusted based on applicant's geographic location.
• The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units.
• This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); any other tax-reportable benefits.

Benefits

• Eligible for performance bonus or commission.
• Equity in the form of restricted stock units.
• Participation in standard employee benefits programs including health care and retirement benefits.
• Paid days off including sick leave, parental leave, and vacation benefits.

Company Description

At Modernize (a QuinStreet division), our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force in online lead generation – connecting homeowners with high-quality contractors – in the $500 billion annually grossing home improvement market.

360 Finance, part of the Modernize Home Services portfolio, is a point-of-sale financing platform designed to help contractors close more jobs and provide better purchasing power to homeowners. We partner with leading lenders to offer fast, flexible financing solutions, empowering contractors to offer smarter payment options at the kitchen table.