[Hiring] Senior Account Director @Amwell

Role Description

The Account Director, Clinical Program Engagement will play a critical role in the success of Amwell's relationship with assigned Payer Accounts. Success will be measured by:

• Client growth in new business
• Retention
• Client satisfaction
• Optimizing program utilization
• Outcomes
• Financial performance of the overall suite of clinical programs

The primary initial focus of the role will be to develop relationships with:

• Assigned Payer Accounts
• Brokers
• Consultants
• Health Plan Account Executives

The role requires a seasoned individual contributor that can “roll up their sleeves” and take a direct approach to grow the business. A successful person in this role is:

• An experienced, energetic sales and account management professional
• A strategist adept in operational excellence and clinical professional acumen
• Capable of developing and deploying strategic account and employer-specific marketing plans

Core Responsibilities include:

• Collaborate and partner with internal and external assigned account teams to develop a strategic and tactical plan to achieve desired sales, engagement, and growth targets
• Responsible for the sale of Amwell’s core products and clinical programs within key accounts
• Work with third-party clinical program partners in the interest of your assigned accounts
• Support open enrollment and benefit fairs both in person and remote
• Effectively support implementation and nurture accounts to ensure optimal performance and success of Clinical Partner Programs
• Understand business objectives and vision; share those objectives with the Amwell team
• Deep understanding of Health Plans, benefit structures, and how Amwell’s products and programs may be implemented and leveraged by the client
• Leverage data analysis to identify emerging trends, opportunities for success, and areas needing attention
• Provide input and suggestions to marketing teams based on client feedback
• Lead presentations and on-site visits with assigned accounts
• Maintain professional internal and external relationships with both the payer account team and the ASO employer benefit team
• Develop specific plans on how to grow existing accounts
• Demonstrate service excellence
• 10-25% travel required

Qualifications

• A strong background in working for or with health plans and employers
• Experience selling, managing, and marketing condition management programs
• Excellent presentation skills
• Skilled relationship developer
• Strong planning and organization skills
• Background in account management, marketing, program management
• Comfortable dealing with and managing in an extremely fluid, fast-paced environment
• BS Degree required
• 7-10 years’ prior experience working with or for health plans
• A solid background in healthcare is a must

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance