[Hiring] Seller Performance Manager @OnBuy
Mar 21, 2025 - OnBuy is hiring a remote Seller Performance Manager. 💸 Salary: £50,000 to £60,000 per annum. 📍Location: UK.
Role Description
As the Seller Performance Manager your primary responsibility will be the ongoing development and implementation of the risk strategy as agreed with the Head of Risk and senior leadership team, ensuring that key seller and product risks are identified and controlled effectively.
The overall objective of this role is to support the Head of Risk in managing and mitigating financial, legal and reputation risks (losses) to the company, which will help in enabling the company to maximise revenue through a balanced risk strategy.
The business will be looking to you to monitor seller performance and profitability to ensure issues are identified quickly with proportionate action taken to limit the impact to both the company and our buyers. This includes:
- Proactively preventing rogue sellers from using deceptive techniques or methods
- Identifying under-potentialised sellers and leading the implementation of performance improvement actions
- Developing, optimising and leveraging seller performance metrics to drive sales towards the best performing sellers
Key Responsibilities
- Lead and manage the monitoring of seller performance, and the development of seller performance metrics, to proactively identify seller performance risks
- Collaborate with the Risk Insight Manager and the BI team to develop a proprietary seller risk model and related dashboards
- Continue to push the development of this model and develop scalable BAU processes for seller risk types
- Monitor, investigate and manage the action taken on any current or developing seller risk trends
- Manage the responses from sellers and other messages received into the OnBuy Seller Performance email address
- Manage the Trust Pilot Analyst to ensure effective monitoring and management of customer reviews
- Work alongside the Risk Insight Manager to investigate emerging fraud patterns
- Support the Head of Risk and Risk Operations Manager with feedback on identified product risk issues
- Monitor, investigate and manage actions taken on product related risk trends
- Monitor, analyse and investigate complex Customer Service enquiries
Qualifications
- Proven experience in Performance Management with an online marketplace or retailer
- Detailed knowledge and direct experience of Seller risk management
- Broad knowledge of Seller risks and strategies used by bad actors
- Able to communicate effectively with both key stakeholders and external parties
- Confident in constructively challenging at all levels
- Independent, critical and creative thinker
- Advanced competency in Microsoft Excel
- Excellent problem-solving skills
- Enjoys working in a fast-paced, collaborative environment
- Open, honest & approachable
Requirements
- Experience querying databases and data repositories using SQL (or related tool) - Desirable
- Capable of turning data into captivating, compelling and actionable insight - Desirable
- Detailed understanding of UK consumer law, particularly Consumer Rights Act 2015 and The Consumer Contracts & Regulations 2013 - Desirable
Benefits
- The salary on offer for this role is £50,000 to £60,000 per annum, depending on experience
- Company equity, meaning you own a piece of this business
Similar Remote Jobs
More jobs at OnBuy
-
Customer Service £45,000 to £50,000 per annum UKMar 21, 2025
More Sales / Business jobs
-
Sales / Business unspecified USAApr 13, 2025
-
Sales / Business unspecified USAApr 13, 2025
More jobs in UK
-
Finance / Legal $150,000 and competitive benefits Northern America, Europe, UK +1 moreApr 13, 2025
-
Finance / Legal starting at $150,000 Northern America, Europe, UK +1 moreApr 13, 2025
-
Design competitive salary and bonus plan UKApr 13, 2025
Kickstart Your Job Search
Unlock 54,618 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
£50,000 to £60,000 per annum
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
