[Hiring] Salesforce Lead - Production Support @CLEAResult

Role Description

We are seeking a Salesforce Lead for Production Support to ensure the stability, reliability, and performance of our Salesforce platform in production. This role serves as the highest-level technical escalation point, leading incident triage, resolving complex issues, and driving long-term fixes to reduce recurring support issues.

The ideal candidate thrives in a fast-paced, production environment, is comfortable leading live triages, and can translate technical issues into clear business impact.

What You’ll Do

• Act as the primary technical escalation for Salesforce production issues (P1/P2).
• Lead incident triage, troubleshooting, and root-cause analysis.
• Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
• Partner with Systems, Integration, and Security teams on cross-platform issues.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks including:
  • Managing profiles, permission sets, roles, and sharing rules.
  • Supporting user access, troubleshooting permissions, and license usage.

Qualifications

• 8+ years of Salesforce experience, including production support.
• Strong hands-on experience with Apex, LWC, Flows, and Salesforce security.
• Experience supporting integrations and enterprise Salesforce environments.
• Proven ability to lead incident triage and Root Cause Analysis efforts.
• Excellent communication and problem-solving skills.
• Salesforce Administrator or Developer certification preferred.

Requirements

• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Company Description

CLEAResult leads the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We create a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.