[Hiring] Salesforce Consultant, Change Management @NeuraFlash, Part of Accenture

Role Description

As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud-based technology implementations.

• Be a champion of change on projects with customers across various practices.
• Strategically collaborate with customers to determine the best approach to user adoption.
• Train customers on the solutions we’ve built and how to best implement change within their organization.
• Work alongside superusers to give users a voice in the implementation.
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required.
• Understand client's culture, business strategies, and associated organizational change management opportunities and challenges.
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change.
• Build relationships with constituents including: clients, internal teams, and consulting partners.
• Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement.
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Experience in general management/software consulting preferred.
• Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment.
• Experience conducting business interviews and leading client workshops.

Requirements

• Proven ability to thrive in technical environments, especially implementations of Salesforce products.
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus.
• Experience with change management tools, templates, techniques, or frameworks.
• Excellent communication skills and strong leadership and presentation skills.
• 4+ years experience in consulting, business technology, or functional domain.
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred.
• Salesforce.com organization and product knowledge preferred.

Benefits

• Remote & In-Person: Flexible work options available.
• Travel: Anticipated travel commitment of up to 25% for certain roles.
• Flexibility: Culture of trust and understanding for personal commitments.
• Collaboration: Opportunities for feedback and suggestions to improve the workplace.
• Celebrate Often: Regular team celebrations and fun activities.