[Hiring] Salesforce Administrator @Vatica Health

Role Description

The Salesforce Administrator will play a critical role in maintaining and optimizing the Salesforce platform to support the Sales organization. This role is responsible for system administration, data integrity, process automation, and enabling sales teams through improved usability and insights. Operates with moderate independence and reports directly to Director of Growth Operations.

Responsibilities

• Salesforce Administration & Support
  • Serve as primary administrator for Salesforce including managing day-to-day support requests.
  • Troubleshoot issues, resolve system errors, and respond to user inquiries.
  • Maintain system configuration including custom objects, fields, page layouts, validation rules, workflows, and flows.
  • Support new user onboarding, training, and ongoing user adoption efforts.
  • Partner with Rev Ops and leadership to continuously improve Salesforce usability and performance.
• Sales Process Optimization
  • Collaborate with Sales and Customer Success leadership to understand business processes and translate them into scalable Salesforce solutions.
  • Identify process gaps and recommend system enhancements to improve efficiency and pipeline visibility.
  • Implement automation (flows, workflows, approvals) to streamline sales and customer success processes and reduce manual work.
  • Support pipeline management processes including opportunity stages, forecasting, and activity tracking.
  • Support Customer Success Account Plans, Cases, and Opportunity management to ensure proper account tracking.
• Reporting & Data Management
  • Create and maintain reports and dashboards to provide visibility into pipeline health, sales and customer success performance, and key KPIs.
  • Ensure data integrity through regular audits, deduplication, and data governance best practices.
  • Monitor and improve data quality standards across accounts, contacts, leads, and opportunities.
  • Provide actionable insights to Sales leadership through reporting and analysis.
• Cross-Functional Collaboration
  • Partner with Sales, Marketing, Customer Success, and Rev Ops to ensure alignment across systems and processes.
  • Support integration between Salesforce and other sales tools (e.g., marketing automation, enrichment tools, CPQ, etc.).
  • Act as liaison between business users and technical teams for system enhancements and projects.
  • Participate in cross-functional initiatives to improve revenue operations and customer lifecycle management.
• Sales Team Enablement
  • Provide ongoing training and documentation to support Salesforce adoption.
  • Maintain a library of training videos.
  • Create user guides, best practices, and communication updates for system changes.
  • Support sales meetings and operational cadences with data and system insights.
  • Stay current on Salesforce releases, features, and industry best practices.

Qualifications

• Bachelor’s degree (preferred)
• Minimum 3–5 years of Salesforce Administration experience
• Salesforce Administrator Certification (preferred)
• Experience supporting Sales teams and revenue operations functions
• Familiarity with sales tools and integrations (e.g., marketing automation, enrichment tools, reporting tools) preferred
• Strong understanding of Salesforce functionality and administration
• Proven ability to translate business requirements into system solutions
• Experience building reports, dashboards, and automation within Salesforce
• Strong data management and data quality experience
• Excellent analytical, organizational, and problem-solving skills
• Strong communication skills with ability to support both technical and non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively
• Detail-oriented with strong documentation skills

Requirements

• Manages Ambiguity & Complexity
• Balances Stakeholders & Manages Conflict
• Communicates Effectively
• Cultivates Innovation
• Situational Adaptability & Flexibility
• Critical Thinking

Benefits

• Competitive salary based on your experience and skills
• Bonus Potential (based on role and is discretionary)
• 401k plans
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability
• Excellent PTO policy
• Great work-life balance environment
• Strong supportive teams